Shop Shift Lead (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

To strengthen our team in Estonia, we are looking for a motivated and driven Shop Shift Leader (m/f/d) for our point of sale at the Port Of Tallinn. You will be responsible for the day-to-day management of your shift, supporting the shop team and ensuring smooth operations. This role reports directly to the Shop Manager.

About The Role

• Lead and coordinate the team during shifts, including task planning, delegation, onboarding, coaching, and fostering a positive work environment
• Ensure high standards of customer service by supervising team performance and resolving customer complaints and disputes in accordance with company procedures
• Support the achievement of sales targets while maintaining visual merchandising standards, cleanliness, and overall presentation of the point of sale
• Oversee daily operational activities, including opening and closing the location, ensuring compliance with procedures, schedules, and legal requirements
• Manage inventory and operational readiness by monitoring stock levels, ordering supplies, and ensuring workstations are clean, organized, and fully operational
• Monitor product and service quality through inspections, address non-compliance, maintain operational documentation, and report results and operational issues to management
• Oversee cash handling, fiscal settlements, lost and found processes, and coordinate effectively with local stations and other operational teams to ensure smooth day-to-day operations
• Selling FlixBus tickets at the station and on mobile devices, and entering offline bookings (e.g. TPilet, Matka-Huolto) into the Flix system using external platforms, reports, and Excel
• Managing reservations for operational needs (e.g. ferries, TPilet, Matka-Huolto), including creating bookings in service providers' extranets, adjusting them in case of delays or changes, and communicating with passengers and partners when needed
• Managing ferry slot reservations for different markets (e.g. English Channel), including slot allocation, responding to operational changes, and rebooking via extranets, Excel, and email
• Conducting on-board inspections to check ticket validity, cleanliness, and presence of required equipment (e.g. phones, printers, seat markings), and helping resolve any issues to meet FlixBus quality and safety standards
• Inspecting bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards, and coordinating updates, replacements or repairs when needed

About You

• Fluent in Estonian and English, both written and spoken
• Ukranian or Russian language verbal skills is a plus
• Previous experience in retail, hospitality, customer service, or operations
• Team leadership experience
• Confident using Microsoft Office, advanced Excel skills and other digital tools
• Well-organized, able to prioritize tasks, and work effectively in a fast-paced environment
• Proactive, solution-oriented, and confident leading and supporting a team
• Strong communication and interpersonal skills with a customer-focused approach
• Flexible to work shift schedules, including weekends and public holidays

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!