Shop Supervisor

About the role

The Store Supervisor is responsible for overseeing the cleanliness, operations, and performance of multiple branches. This role ensures that each branch is well maintained, customers receive proper assistance, and cash collections are carried out accurately according to schedule.

Key responsibilities

• Ensure branches are clean, tidy, and well maintained on a daily basis.
• Carry out cash collection 3 days per week according to the assigned schedule.
• Provide good customer service and assist customers with enquiries and issues.
• Monitor branch conditions, machines, and facilities, and report any issues promptly.
• Ensure all branch operations comply with company SOPs and standards.
• Respond quickly and effectively to operational matters and customer issues.
• Communicate and work closely with the Operations Team.
• Travel to assigned branches whenever required.

About you

• Minimum SPM qualification or equivalent.
• At least 1–2 years of experience in retail, customer service, or branch operations.
• Must have own transport and be willing to travel between branches.
• Physically fit and energetic, with the ability to perform cleaning duties and move between branches regularly.
• Responsible, proactive, and able to work independently with minimal supervision.
• Good communication and problem-solving skills.
• Able to work on weekends and public holidays.