Shop Tech and Office Admin | Evening Shift

Key Responsibilities:

• Dispatch roadside and on-site service calls to technicians efficiently.
• Monitor technician locations, job status, and response times throughout the evening shift.
• Answer incoming calls and assist customers with service requests, updates, and scheduling.
• Enter, update, and maintain service orders, dispatch logs, and related documentation.
• Communicate service priorities, job details, and timelines clearly to technicians.
• Coordinate with shop, warehouse, and management teams to support evening operations.
• Assist with invoicing, reporting, and other administrative tasks as needed.
• Ensure compliance with company policies, safety procedures, and service standards.
• Perform other duties as assigned.

Skills, Education & Requirements:

• High school diploma or equivalent required.
• Previous dispatch, administrative, or customer service experience preferred.
• Strong communication, organization, and multitasking skills.
• Ability to work independently and make decisions during evening hours.
• Proficiency with basic computer systems and dispatch/scheduling software.
• Professional demeanor with strong problem-solving abilities.

Benefits:

• 401(k) with company matching
• Health, Dental, Vision, and Life Insurance
• Paid on-the-job training
• Career growth and advancement opportunities

Why Join Southern Tire Mart?

Southern Tire Mart is an industry leader, recognized as:

• #1 Commercial Tire Dealer in the U.S. since 2008
• #1 Truck Retreader in North America since 2007
• #1 North America Commercial Tire Dealer since 2012