Realign

<p>Mirabel, Quebec J5J 1N6 Posted September 22nd, 2026</p>
<h5><strong>Job Type: Full Time</strong></h5>
<h5><strong>Job Category: IT</strong></h5>
<h4><strong>Job Description</strong></h4>
<p><strong>Job Title:</strong> Shopfloor OT/IT support Technician (L- 1.5)</p>
<p><strong>Job Type:</strong> Full Time (FTE)</p>
<p><strong>Location:</strong> Mirabel, QC (Onsite)</p>
<p><strong>Experience:</strong> 4–6 Years</p>
<h3><strong>Job Description</strong></h3>
<p>We are seeking an experienced <strong>Shopfloor OT/IT Support Technician (L1.5)</strong> to provide technical support for manufacturing shopfloor environments and production-line IT endpoints. The ideal candidate will have hands-on experience supporting manufacturing IT systems, line-side devices, incident management, and cross-functional issue resolution.</p>
<p>Experience in an <strong>Aerospace/Manufacturing environment</strong>, particularly Airbus, will be an added advantage. <strong>Quebec French and English are mandatory</strong>, and willingness to work in shifts is required.</p>
<h3><strong>Key Responsibilities</strong></h3>
<ul>
<li>Provide day-to-day <strong>L1.5 OT/IT support</strong> for manufacturing shopfloor environments.</li>
<li>Monitor, triage, troubleshoot, and resolve incidents using <strong>ServiceNow</strong> or comparable ITSM platforms.</li>
<li>Support production-line IT endpoints and line-side devices, including <strong>printers, scanners, barcode scanners, barcode printers, MRTs, and smart devices</strong>.</li>
<li>Support Manufacturing Shop Floor systems and associated IT touchpoints.</li>
<li>Interact with IT and business users to understand and resolve functional and technical issues.</li>
<li>Coordinate with cross-functional teams and SMEs for timely incident resolution.</li>
<li>Follow IT service management processes including <strong>Incident, Problem, Change, Capacity, Service Level Management (SLM), and Knowledge Management</strong>.</li>
<li>Maintain agreed SLA levels and ensure quality of service delivery.</li>
<li>Coordinate communications between suppliers, OEMs, SMEs, and business stakeholders.</li>
<li>Track and report incident and issue progress to stakeholders.</li>
<li>Prepare and provide regular operational updates and reports.</li>
<li>Participate in knowledge sharing, knowledge transition, and continuous learning activities.</li>
<li>Follow defined shift rotation plans and operational procedures.</li>
<li>Support functional issue resolution in collaboration with relevant SMEs.</li>
</ul>
<h3><strong>Required Skills &amp; Qualifications</strong></h3>
<ul>
<li><strong>4–6 years of experience</strong> in IT endpoint support, manufacturing IT, or shopfloor support.</li>
<li>Hands-on experience supporting <strong>Manufacturing Shop Floor / OT-IT environments</strong>.</li>
<li>Knowledge of <strong>MES/Shopfloor systems</strong> and manufacturing IT environments.</li>
<li>Experience supporting production-line IT devices such as printers, scanners, barcode devices, MRTs, and smart devices.</li>
<li>Working experience with <strong>ServiceNow</strong> and ITSM processes.</li>
<li>Strong incident triage, troubleshooting, and coordination skills.</li>
<li>Understanding of Incident, Problem, Change, Capacity, SLM, and Knowledge Management processes.</li>
<li>Strong stakeholder and communication skills.</li>
<li>Ability to coordinate with suppliers, OEMs, IT teams, SMEs, and business users.</li>
<li>Ability to maintain SLA commitments and service quality.</li>
<li><strong>Quebec French and English language skills are mandatory.</strong></li>
<li>Willingness to work in <strong>shifts is mandatory</strong>.</li>
</ul>
<h3><strong>Preferred Experience</strong></h3>
<ul>
<li>Experience working in an <strong>Aerospace</strong> environment.</li>
<li>Experience supporting <strong>Airbus Shopfloor L1.5</strong> environments.</li>
<li>Experience with MES and manufacturing production systems.</li>
<li>Knowledge of OT/IT integration within manufacturing environments.</li>
</ul>
<h3><strong>Key Competencies</strong></h3>
<ul>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong troubleshooting and problem-solving abilities.</li>
<li>Flexible and adaptable approach.</li>
<li>Team-oriented and collaborative mindset.</li>
<li>Continuous learning attitude.</li>
<li>Meticulous attention to detail.</li>
<li>Strong customer and stakeholder focus.</li>
</ul>
<h3><strong>Resume Keywords</strong></h3>
<p><strong>MES, Shopfloor Support Engineer, Manufacturing IT, OT/IT Support, Aerospace, Airbus, ServiceNow, L1.5 Support, Production Line Support, IT Endpoint Support</strong></p>
<h5><strong>Required Skills</strong></h5>
<p>Cloud Security Engineer Senior Email Security Engineer SQL Application Developer SRE Engineer (Site Reliability/Resiliency)</p>


Shopfloor OT/IT support Technician (L-5

Shopfloor OT/IT support Technician (L-5

This job is no longer available

Talents

Recruiters

About