Shopkeeper

About BGS Bali:

BGS began with a group of friends who loved good coffee and life on a surfboard. They wanted to create a place that felt like home. Not just another café, not just a surf shop, but a space to share stories and build real connections. Since 2013, that vision has shaped everything we do. From the boards we offer to the beans we brew, BGS has always been about bringing people together through surf and coffee.

General Job Description:

The Shopkeeper is responsible for delivering an excellent retail experience by assisting customers, maintaining store appearance, and ensuring proper handling of stock and merchandise. This role includes product knowledge across surf, skate, and lifestyle goods, supporting daily store operations, and upholding BGS Bali’s service and brand standards.

Key Responsibilities:

Customer Service:

• Greet and assist customers in a friendly and knowledgeable manner.
• Provide product recommendations and information based on customer needs.
• Handle transactions accurately using the POS system.

Product Knowledge:

• Understand and communicate key features of surf, skate, and merchandise products (boards, gear, apparel, accessories).
• Stay updated on new arrivals, promos, and product trends.

Visual Merchandising:

• Ensure all products are displayed neatly and attractively according to BGS brand guidelines.
• Restock displays and maintain store tidiness throughout the day.

Inventory Handling:

• Receive, check, and store incoming stock properly.
• Monitor product levels and report low stock or fast-moving items to the Store Manager.

Store Operations:

• Support daily opening and closing routines, including cash handling, cleanliness checks, and visual reset.
• Maintain cleanliness and organization of the sales floor, fitting rooms, and stock areas.

Loss Prevention & Security:

• Stay alert and follow procedures to prevent theft or damage.
• Report suspicious activities or inventory issues immediately.

Qualifications:

• Minimum 1 year of experience in retail, preferably in surf, skate, or lifestyle products (surfer or skater)
• Passionate about retail and customer service.
• Friendly, proactive, and detail-oriented.
• Ability to work in a team and independently with minimal supervision.
• Comfortable using POS systems and handling basic reporting tasks.
• Fluent in Bahasa Indonesia and basic English