Shore Concierge Manager

Are you passionate about luxury travel, destination experiences, and delivering exceptional guest service? Silversea Cruises is seeking an experienced Shore Concierge Manager to lead our shore concierge operation and create unforgettable experiences for our guests around the world.

Key Responsibilities

• Oversee all shore excursion and concierge operations onboard

• Provide personalized destination information, port briefings, and independent travel recommendations

• Coordinate private shore arrangements, transfers, hotel bookings, restaurant reservations, and special guest requests

• Drive shore excursion sales and maximize revenue opportunities

• Ensure the highest levels of guest satisfaction through exceptional service and prompt issue resolution

• Lead, train, coach, and develop the Shore Concierge team

• Manage tour schedules, reporting, budgeting, accounting, and operational administration

• Build and maintain strong relationships with tour operators and local partners worldwide

Qualifications

• Degree in Tourism, Hospitality, or a related field

• Minimum 4 years of experience in a similar role within a luxury hotel, cruise line, or international 5-star environment

• Strong sales, guest service, and accounting background

• Extensive destination knowledge and travel industry expertise

• Experience managing teams and delivering luxury guest experiences

• Valid STCW certification required

• Physically and medically fit for shipboard employment

Language Requirements

• Fluent English (written and spoken) is required

• Proficiency in at least two of the following languages is highly preferred:

• German

• French

• Spanish

• Portuguese

• Mandarin

Technical Requirements

• Strong working knowledge of:

• Fidelio

• MXP

• Microsoft Office Applications

Ideal Candidate

• Strong leadership and organizational skills

• Excellent communication and presentation abilities

• Able to work effectively in a multicultural environment

• Strong problem-solving skills and ability to perform under pressure

• Passion for travel, destinations, and delivering exceptional guest experiences

📩 Interested candidates may apply through https://rclctrac.com/ and create their profile.

Once completed, please send me a direct message for assistance with your application process.([email protected]