Shore Excursion Staff

Your Purpose As a Shore Excursion Staff member, you will be the connection between our guests and their unforgettable onshore experiences. From assisting in planning excursions to delivering exceptional service, you’ll ensure our guests create memories to last a lifetime. Your passion for travel, exploration, and customer satisfaction will shine as you curate and support onshore activities in the world's most stunning destinations.

Your Impact As a Shore Excursion Staff member, you will play an essential role in ensuring our guests enjoy exceptional onshore experiences. Your expertise and enthusiasm will guide guests in choosing excursions that align with their interests, providing recommendations and personalized assistance. By managing bookings, addressing inquiries, and offering real-time support, you’ll ensure each guest’s journey is seamless and memorable. Your ability to solve challenges with professionalism and poise will be key in maintaining the smooth operation of our excursions. Above all, your commitment to delivering unparalleled service will contribute to creating unforgettable memories for our guests, creating trust and loyalty that reflect our company’s values.

Your Journey So Far To Succeed In This Role, You’ll Need Tourism or Customer Service Expertise: You have at least one year of experience in the tourism industry or customer-facing roles.

Language Proficiency: Fluent English and at least two additional European languages (e.g., French, German, Italian, Spanish) are a must to connect effectively with our diverse guests.

Guest-Focused Mindset: You have a passion for delivering exceptional service and resolving guest inquiries with professionalism and care.

Adaptability: Thriving in a dynamic and multicultural environment, you’re ready to travel and work aboard our ships.

Knowledgeable: Familiarity with destinations, local cultures, and attractions is a strong advantage.

Your Essentials To succeed in this role, you’ll need:

Communication Skills: Outstanding verbal and written communication skills in English and additional European languages.

Team Player: Collaborate effectively with colleagues from around the world to deliver seamless operations.

Organizational Skills: Efficiently manage time, prioritize tasks, and adapt to daily schedules.

Customer-Centric Approach: A commitment to understanding and exceeding guest expectations.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!