Short Term Assignment Operations Manager

A vacancy exists in the Operations Department for an Operations Manager. Reporting to the Head of Operations this position will be responsible for the operations a Region within a designated area with the primary responsibility and accountability to achieve Employee P&L, Customer, Profits and Sales targets and operational efficiencies and excellence within Standard Operating Procedures (SOP) and set policies and procedures.

KEY RESPONSIBILITIES

Sales and Profitability

• Identify problems/barriers to sales

• • Continuously analyse and evaluate competitors to identify weakness relative to competitors
  • Identify and analyse trends/economic data for area in which the company operates to minimize negative effects and maximize on opportunities
  • Identify deficiencies in staff competence
  • Constantly evaluate or check on quality of products
  • Constantly evaluate or check quality of customer service

• Identify opportunities

• • Continuously analyse and evaluate competitors to capitalize on weaknesses in competitor behaviour
  • Develop a company approach to LSM activities, focusing on transaction growth
  • Responsible for alerting the Leadership Team of potential opportunities in both operations as well as market penetration
• • Store Resources
  • • Labour – Maintenance of correct staffing levels. Constantly analyse and review the maximal utilization of labour and ensuring consistency across all operational areas
    • Product – Ensure that product levels are held at optimal levels to achieve a balance between financial efficiency and excellent customer service
    • Supplies – Ensure efficient and effective supply levels are maintained to achieve a balance between financial efficiency and excellent customer service Financial controls – Constantly review and analyse the financial controls at store level top enable excellent customer service whilst maintaining financial discipline

• Provide leadership to the Area Coaches on the implementation of local store marketing activities

• Co-ordinates the implementation of local store marketing activities in accordance with laid down procedures

• Ensures that all staff are fully briefed and trained for any promotion taking place in store

• Advises Leadership Team of all aspects of the local store marketing activities and recommends future activities

• Reviews success of local store marketing activities and reports to leadership Team on results

• Cost of Sales – Monitor the cost of sales on a weekly basis to ensure that targets are being met

• Investigate deviations (positive or negative deviations) to ascertain reasons

• Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate

• Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof

• Labour Costs – Monitor the labour hours analysis report on weekly basis to ensure that targets are being met

• • Investigate deviations (positive or negative deviations) to ascertain reasons
  • Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
  • Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof

• Controllable expenses – Monitor the controllable expenses on period basis to ensure that targets are being met

• Investigate deviations (positive or negative deviations) to ascertain reasons

• Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate

• Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof

• Banking procedures – ensure that corrective and consistent banking procedures are maintained in store by conducting spot checks in store at least once a month

• Perform a spot check on flats to ensure compliance with policy on floats

• Provide Leadership to the AC’s on all deviations to correct float handling procedures

• Cash handling – ensure that correct cash handling procedures are followed in stores and that spot checks are carried out at least once a month with respect to

• • Cashier cash handling procedures (till procedures)
  • Provide leadership to AC’s on all deviation to correct cash handling procedures

• Control and review that the correct level of supplies is ordered, deliveries are checked and that stock levels are monitored daily by:

• Supplies – daily stock requirements are ascertained for ordering, keeping stock levels within company laid down standards

• Deliveries – Manager on duty responsible for the checking of all deliveries made to store

• Stock levels – Conduct random stock counts to ensure accuracy

• Review the weekly food and paper report and action all variations or deviances

• Daily Paperwork

• Sales Figure analysis

• Labour analysis

• Customer tracking analysis

• Staff Labour register control book

• Stock invoices

• Transfers documentation

• Stock control sheets

• Maintenance planner

• MP & C

• CHAMPS checkup control form

• Maintenance roaster

• Banking/change requests documentations

• Completion of daily report

• Receiving and storing checklist

• Roster to position documentation

• Cash up process documentation

• Weekly paperwork

• • Weekly stork sheet
  • Weekly food and paper report
  • Send required documentation to H/O
  • Complete daily staff register
  • Inter store transfers
  • Weekly order sheet to H/O and warehouse

• Monthly paperwork

• • Labour hours analysis
  • Food and paper report
  • Small wares stock sheets
  • Float checks
  • Complete register book and send to H/O
  • Update maintenance roster and send to H/O
  • Update maintenance roster for new period
  • Complete CHAMPS check action plans – 48 hours after receiving report
  • Completes CHAMPS experience review and documentation
  • Complete petty cash control sheet
  • Complete expense report
  • Update star 2000 wall chart
  • Complete safety training report (only every 6 months

Safety and security

• • Monitor all aspects of Health and Safety and Food and Hygiene regulations to ensure compliance within

Minimum Qualifications and Experience

• Grade 12 (Matric); relevant business, management or operations qualification is advantageous
• Substantial progressive experience in Operations Management, preferably within quick service restaurants (QSR), hospitality or multi-site retail
• Demonstrated ability to lead multi-site operations and manage Area Coaches or equivalent Area Management roles
• Proven competence in budgeting, commercial performance, people leadership, operational improvement and risk management