Showroom Executive

The Showroom Sales Executive is responsible for handling showroom customers, understanding their requirements, explaining suitable two-wheeler products, conducting product demonstrations and test rides, and supporting the complete customer journey from enquiry to vehicle delivery.

Key Responsibilities

• Welcome and attend to customers visiting the showroom in a professional and courteous manner.
• Understand customer requirements, preferences, budget and usage before recommending suitable models.
• Explain vehicle features, specifications, variants, colours, pricing and available options clearly.
• Provide accurate information regarding finance, insurance, exchange and other dealership-related facilities.
• Arrange and coordinate test rides for interested customers.
• Conduct effective product demonstrations and explain the key features and benefits of the vehicle.
• Generate and maintain customer enquiries through the prescribed enquiry process/system.
• Follow up with customers through calls, messages and other approved communication channels.
• Maintain regular follow-up with prospective customers and update enquiry status accurately.
• Coordinate with the Sales Manager regarding customer requirements, follow-ups and sales progress.
• Assist customers with the booking process and coordinate with relevant departments for further processing.
• Coordinate with Finance, Insurance, PDI and Delivery teams to ensure smooth vehicle delivery.
• Ensure that customer information and enquiry records are properly maintained and updated.
• Maintain good product knowledge and stay updated about new models, features, offers and dealership processes.
• Handle customer queries professionally and escalate complaints or difficult cases to the concerned senior.
• Maintain professional appearance, showroom discipline and proper customer-handling standards.
• Support showroom activities, promotional events, customer engagement activities and other sales-related initiatives.
• Maintain good relationships with existing and prospective customers.
• Ensure a positive customer experience throughout the sales process.

Pay: ₹13,000.00 - ₹25,000.00 per month

Work Location: In person