Showroom Manager

Key Responsibilities

• Oversee the daily operations of the showroom, ensuring a professional, welcoming, and customer-focused environment.
• Lead, supervise, and motivate showroom sales staff to achieve individual and team sales targets.
• Ensure excellent customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
• Monitor showroom inventory levels and coordinate with Warehouse, Logistics, and Purchasing teams to ensure product availability.
• Develop and implement sales strategies, promotions, and merchandising activities to maximize showroom performance.
• Ensure products are displayed effectively, maintaining showroom cleanliness, organization, and visual appeal.
• Track sales performance and prepare regular reports on sales, inventory, customer feedback, and showroom activities.
• Train and coach showroom personnel on product knowledge, sales techniques, customer service standards, and company policies.
• Manage showroom budgets, operating expenses, and resource allocation to support business objectives.
• Maintain strong relationships with customers, suppliers, and business partners to support sales growth and customer retention.
• Ensure compliance with company policies, operational procedures, health and safety regulations, and internal controls.
• Identify opportunities to improve showroom operations, customer experience, and overall business performance.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• At least 3–5 years of experience in retail, showroom, sales, or customer service operations, with supervisory or managerial experience.
• Proven experience managing showroom operations, sales teams, customer engagement, and inventory coordination.
• Strong understanding of sales management, customer relationship management, and retail operations.
• Experience using ERP, POS, CRM, or inventory management systems is highly preferred.
• Proficient in Microsoft Excel, Microsoft Office applications, and sales reporting tools.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• High level of professionalism, customer orientation, and attention to detail.
• Experience in furniture, home improvement, automotive, appliance, construction materials, or related showroom environments is an advantage.

Skills & Competencies

• Showroom Operations Management
• Sales Leadership & Team Development
• Customer Service Excellence
• Inventory & Stock Management
• Visual Merchandising
• Sales Planning & Performance Monitoring
• CRM, ERP & POS Systems
• Microsoft Excel & Reporting
• Communication & Relationship Management
• Problem-Solving & Decision-Making
• Time Management & Organization
• Leadership & People Management
• Business Development & Customer Retention
• Attention to Detail
• Strategic Planning & Operational Efficiency