Showroom Retail Executive

As the Showroom Retail Executive, you will serve as the sales anchor for our showrooms. You will be responsible for ensuring the showrooms run seamlessly – from delivering a warm and consistent in-store experience to managing day-to-day operations. You aren’t just looking after a space, you are ensuring the entire customer journey, from the very first “hello” to the post-sales support, is executed with precision and dedication.

Key Responsibilities:

Showroom Management

• Welcome and assist B2B clients/customers at the showrooms
• Guide visitors through our showrooms
• Assess visitors’/customers’ enquiries and concerns
• Guide product demonstrations and provide consultations based on assessed needs
• Maintain showroom presentation and cleanliness for a positive first impression of the brands and our company.
• Support sales and marketing activities for brands under the Company.

Sales & Business Development

• Drive sales across the Company’s brands by understanding customer needs and recommending suitable mattresses, pillows, bed bases, and accessories.
• Take ownership of the sales journey from initial enquiry and product selection through to order confirmation.
• Clearly communicate product benefits, pricing, promotions, and purchase terms to help customers make informed decisions.
• Address customer objections professionally and confidently guide customers towards a purchase.
• Build relationships with customers, trade partners, and B2B clients to encourage repeat purchases and referrals.
• Accurately process sales orders and payments, and coordinate with the Operations team on delivery requirements and customer commitments.
• Maintain up-to-date sales records and provide regular updates on sales performance, pending opportunities, and customer feedback.

Customer Communication & Service

• Serve as the primary point of contact for customer communications across phone, email, WhatsApp, social media platforms, and other approved channels.
• Follow up on customer enquiries and leads in a timely and helpful manner to support informed decision-making
• Coordinate and schedule showroom visits and appointments
• Maintain a consistent, warm, and professional brand tone of voice in all customer interactions
• Ensure information shared with customers is accurate and aligned with internal procedures
• Keep clear and organized records of customer interactions and follow-ups

Process Improvement

• Help refine and document operational procedures
• Identify opportunities to improve efficiency
• Support organization and setup of showroom systems

Who We’re Looking For:

Diploma, degree, or equivalent work experience preferred. Candidates with strong interpersonal and communication skills are encouraged to apply.

• Organized and reliable with strong attention to detail
• Strong communication and interpersonal skills
• Comfortable interacting with customers and clients
• Possess a positive, service-oriented attitude with excellent follow-ups on issues
• Proactive and willing to learn
• Ability to manage multiple priorities in a fast-paced environment
• Able to work independently with minimal supervision
• Keen interest in retail, design, sustainability, wellness or lifestyle brands
• Experience in retail sales, service, hospitality or operations will be an added advantage.
• Able to work during weekends and public holidays.

About Us:

We are a small but growing company dedicated to creating meaningful sleep and lifestyle experiences. Our work is guided by a simple goal: to consistently delight customers through thoughtful service, quality craftsmanship, and genuine care for people and the planet.

We are ambitious about our growth and committed to building a business that prioritizes sustainability, wellness, and long-term impact. As we expand, we are looking for people who enjoy taking ownership, learning new skills, and helping shape a company that values both people and purpose.