Shrinkage control manager

• Assess current shrinkage control practices and identify key areas of loss.
• Train the team in investigation techniques and incident reporting.
• Develop and deliver practical training programs for internal staff.
• Train Store Operations, Inventory, Warehouse, Receiving, POS and Security teams on shrinkage prevention.
• Conduct practical on the job training and coaching rather than classroom training alone.
• Analyze shrinkage data and identify root causes of stock losses.
• Conduct store inspections, stock checks, process audits and surprise checks.
• Develop and improve SOPs, checklists and shrinkage control procedures.
• Establish appropriate shrinkage KPIs and reporting formats.
• Work with management to implement corrective and preventive actions.
• Monitor the progress of trained employees and provide ongoing coaching.
• Develop internal staff capability so the shrinkage control function can be effectively managed after completion of the contract.
• Submit regular progress reports to management, including recommendations and measurable results.

Desired Candidate Profile

We are looking for an experienced Shrinkage Control Manager to join our hypermarket business on a 6-month contract basis.

• 8 to 12+ years of relevant experience in shrinkage control, loss prevention and retail operations.
• Strong experience in hypermarkets, supermarkets, department stores or large format retail.
• Proven experience in training and developing retail teams.
• Strong understanding of inventory shrinkage and retail loss prevention processes.
• Practical experience with POS controls, inventory systems, stock counting, receiving, returns, damages, wastage and stock adjustments.
• Strong investigation, analytical and problem solving skills.
• Ability to identify the root cause of shrinkage and implement practical solutions.
• Excellent communication and coaching skills.
• Ability to work hands on with frontline employees and management.
• High integrity, confidentiality and professional judgment.