Shuttle Driver

JOB TITLE: Shuttle Driver

DEPARTMENT: Security

LOCATION: El Encanto - Santa Barbara, CA

RESPONSIBLE TO: Resort Manager

Scope And Purpose The Shuttle Driver provides safe, reliable, and courteous transportation for El Encanto team members between designated pick-up locations and the resort. As an ambassador of El Encanto, the Shuttle Driver ensures that every journey is comfortable, punctual, and reflective of the professional and gracious service standards for which the resort is known.

This role requires a dependable and safety-focused professional who exercises sound judgment, maintains discretion, and treats every team member with warmth and respect. The ideal candidate has an excellent driving record, remains calm in changing road and weather conditions, and takes pride in the appearance, cleanliness, and readiness of the shuttle vehicle.

Main Duties And Responsibilities Safe & Reliable Transportation

Safely transport team members between designated pick-up and drop-off locations in accordance with established routes, schedules, and resort procedures.

Operate the shuttle defensively and responsibly while complying with all traffic laws, posted speed limits, passenger-capacity requirements, and applicable safety regulations.

Monitor traffic, road, and weather conditions; select safe alternate routes when appropriate; and communicate delays or service interruptions promptly.

Vehicle Readiness & Operational Safety

Complete required pre-trip and post-trip inspections, including checks of tires, lights, mirrors, fuel, fluid levels, safety equipment, and the overall condition of the vehicle.

Maintain the shuttle in a clean, organized, fueled, and presentation-ready condition and promptly report mechanical concerns, damage, hazards, or maintenance needs.

Maintain accurate transportation records, including mileage, passenger counts, fuel use, inspections, delays, incidents, and other required documentation.

Team Member Service & Communication

Welcome team members warmly, provide courteous assistance when entering or exiting the vehicle, and help with belongings when appropriate.

Coordinate proactively with Security, Human Resources, and resort operations regarding schedules, route changes, special transportation needs, and service updates.

Maintain a professional, calm, and discreet presence while protecting team-member privacy and responding appropriately to emergencies, accidents, or unexpected operational situations.

Other Valid driver's license and a driving record acceptable under company insurance requirements.

Previous professional driving, transportation, hospitality, or customer service experience preferred.

Knowledge of Santa Barbara-area roads, traffic patterns, and alternate routes preferred.

Strong commitment to passenger safety, punctuality, reliability, and exceptional service.

Professional, polished, and courteous demeanor with the ability to interact respectfully with a diverse team.

Ability to remain calm, alert, and solutions-oriented in traffic, adverse weather, and changing conditions.

Ability to work independently, follow established routes and schedules, and communicate delays promptly.

Ability to complete vehicle inspection forms, mileage logs, passenger records, and incident reports accurately.

Ability to maintain confidentiality and appropriately handle sensitive team-member and business information.

Flexibility to work a varied schedule based on operational needs, including early mornings, evenings, weekends, holidays, and split shifts.

Ability to sit and drive for extended periods and repeatedly enter and exit the shuttle throughout the shift.

Ability to inspect and clean the vehicle and safely assist passengers when needed.

Ability to lift, carry, push, or pull reasonable amounts of weight as required to perform the essential functions of the position.

Ability to communicate effectively with team members and colleagues in person, by telephone, radio, and electronic communication.