Shuttle Driver

Job Summary

The Van/ Shuttle Driver is responsible for transporting hotels guests to/from assigned destinations using property vehicle in a timely and courteous manner. Comply with all company policies and procedures to ensure guest safety and satisfaction. Duties entail but not limited to the following:

Job Duties

• Check Shuttle Log/ shuttle board and check for special shuttle requirements or discounts;
• Welcome and acknowledge all guests according to company standards;
• Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation;
• Document all trips prior to the start of and at the conclusion of each trip;
• Inspect property vehicle for damage and ensure both the interior and exterior of the vehicle are clean, neat and ready at the start of and the end of each shift;
• Check tire pressure and fluid levels for property vehicle and refuel as necessary;
• Ensure that all lights, signals, mirrors, brakes, seat belts, etc. are functioning and in good working condition;
• Ensure supplies are present and stocked (i.e., First Aid Kit, Fire Extinguisher, flashlight, water, etc.);
• Notify appropriate personnel of any vehicle maintenance needs.
• Document all property vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager;
• Report all injuries, minor and major, and unsafe work conditions to manager;
• Comply with company quality assurance expectations and standards.
• Ensure uniform and personal appearance are clean and professional;
• Maintain confidentiality of proprietary information and protect company assets.
• Perform other job related duties as assigned.

Job Requirements:

• High School Diploma or GED
• Valid Class E Driver’s License with clean driving records with no major violations
• Ability to maintain composure and demonstrates ability to be flexible and adaptable
• Ability to complete and maintain safety training and certifications
• Basic working knowledge of vehicle maintenance and repair
• Genuinely enjoys working with the staff and our valued guest
• Proven dependable with a good attendance record
• Desire to deliver outstanding customer service
• Ability to speak clearly and communicate professionally with guest, associates, and others
• Ability to answer phones/pagers/two-way radios, etc. using appropriate etiquette
• Completing all checklists and duties as assigned by supervisor or manager

Working Conditions and Physical Effort:

• Stand, sit, or walk for an extended period of time
• Frequent bending, stooping, lifting and carrying supplies weighting up to 50 pounds.
• May be exposed to hazardous cleaning chemicals and supplies.
• May be exposed to individuals under the influence of alcohol.
• Depending on business demands this individual may be required to work weekend/ evening hours and/or perform additional job responsibilities.
• May be exposed to severe weather and driving conditions
• Clean and neat appearance required, uniforms to be worn as required by brand standards.