Shuttle Driver

Job Overview:

The Hotel Shuttle Driver delivers exceptional guest experiences by ensuring reliable, safe, and timely transportation to and from key destinations. Often serving as the first and last point of contact for guests, the Shuttle Driver represents the hotel’s commitment to customer service and professionalism. This position requires a focus on safety, a hospitable demeanor, and a thorough understanding of the local area, including airports, train stations, attractions, and restaurants.

The driver’s primary responsibility is to operate the hotel’s shuttle or transport vehicle while ensuring the shuttle and team members' appearances remain clean and professional. The Hotel Shuttle Driver also works closely with the front desk and other departments to efficiently coordinate guest transportation needs while upholding the brand's reputation and GLMG standards. This role is ideal for someone who enjoys guest interaction, possesses excellent driving skills, and takes pride in delivering positive and memorable guest experiences.

Responsibilities and Duties:

Transportation Duties:

❖ Safely operate the hotel shuttle or van to transport guests to and from scheduled destinations.

❖ Adhere to traffic laws, hotel policies, and shuttle schedules to ensure punctuality and safety.

❖ Maintain a clean and organized vehicle, performing daily inspections to ensure safety and functionality (e.g., checking brakes, fuel levels, tires, lights).

❖ Assist guests with luggage, ensuring safe and proper handling.

❖ Maintain a log of trips, including pick-up and drop-off times, mileage, and any incidents or delays.

Guest Services:

❖ Provide friendly and professional service to all guests, greeting them warmly upon arrival and departure.

❖ Offer information about the hotel, local attractions, restaurants, and events, acting as a knowledgeable resource for guests.

❖ Address guest concerns or complaints promptly and escalate issues to hotel management when necessary.

❖ Adhere to ADA (Americans with Disabilities Act) standards to ensure accessibility and assistance for guests with disabilities or special needs.

Communication & Coordination:

❖ Communicate effectively with the front desk, bell staff, and other departments to coordinate shuttle schedules and guest transportation needs.

❖ Provide timely updates on vehicle maintenance, delays, or any issues that may impact service.

❖ Handle last-minute transportation requests when possible, working with hotel management to meet guest expectations.

Vehicle Maintenance:

❖ Conduct regular vehicle inspections for cleanliness, mechanical issues, and safety compliance.

❖ Report maintenance or repair needs to hotel management or the designated vehicle maintenance team promptly.

❖ Ensure the shuttle is fueled and stocked with necessary supplies, such as water or guest amenities, per GLMG standards.

Safety & Compliance:

❖ Follow all safety protocols and procedures to ensure passenger safety.

❖ Maintain a valid driver’s license and any required certifications (e.g., commercial driver’s license if applicable).

❖ Comply with local, state, and federal regulations regarding passenger transportation.

Qualifications & Physical Requirements:

Education: A high school diploma or equivalent is preferred. Experience: Prior experience as a professional driver or shuttle operator is an asset; hospitality experience is a plus.

Licenses/Certifications: A valid driver’s license is required, and depending on the size of the vehicle and jurisdiction, additional certifications (e.g., CDL, defensive driving course) may be required.

Skills:

❖ Strong interpersonal and communication skills.

❖ Knowledge of local roads, traffic patterns, and points of interest.

❖ Basic mechanical knowledge for vehicle inspections.

❖ Ability to lift and carry heavy luggage as needed.

❖ Friendly, courteous, and professional demeanor.

❖ Strong sense of responsibility and punctuality.

❖ Ability to remain calm and composed in stressful situations (e.g., traffic delays or guest complaints).

❖ Team-oriented with a focus on collaboration and guest satisfaction.

Why You’ll Love Working Here:

❖ Create Lasting Impressions: Join a team that goes the extra mile to ensure every guest leaves with great memories. Your role directly impacts the guest experience, and you’ll have opportunities to surprise and delight guests daily.

❖ Growth and Development: We offer career growth and professional development opportunities. Your dedication to exceptional service will be rewarded with chances to advance within the hospitality industry.

❖ Collaborative and Supportive Team: Work in a supportive environment where teamwork is encouraged, and you’ll have the chance to learn from experienced professionals in the hospitality field.

❖ Dynamic and Engaging Work Environment: Every day is different, and you’ll enjoy a hotel's fast paced, exciting atmosphere serving guests worldwide.

Physical Requirements: The role involves prolonged periods of driving, standing and exposure to outdoor weather conditions. The ability to lift and carry moderate to heavy weights (e.g., luggage), and perform tasks requiring manual dexterity. Exerting up to 50 pounds of force occasionally and a negligible amount frequently or constantly to lift, carry, push, pull, or move objects.

Schedule: Shifts include evenings, weekends, and holidays. Flexibility in scheduling is necessary to meet the hotel's operational needs

Pay: $16.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person