Shuttle Operations (Contract) SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Support Line haul Operations team for daily operations (To be the key contact point of all parties both internal and external)
• Reconcile and create Daily truck usage report or any other report
• Support Linehaul ground operation
• Recheck and follow all trucks to arrive On-time at each stations
• Coordinate with subcontractor company to inform daily operation issue or calling extra truck
• Coordinate with subcontractor company to inform/adjust number of truck need or truck scheduling
• Planning daily truck usage to support daily operation
• Efficiently manage number of truck needed to cope with daily parcel
• Others task related to Linehaul Scope

Requirements:

• Having a sense of problem solving and root causing finding
• Excellent in communication, negotiating, and coordinate with internal and external stakeholders
• Can-do attitude, Ability to work under pressure and in a dynamic fast-paced environment
• Can dig deeper in root-cause
• Moderate in Microsoft office skills
• Be able to work 6 days and night time (depend on assigned shift)
• Having basic knowledge in transport operation and planning is a plus
• Can do attitude
• Excellent in communication, negotiating, and coordinate with internal and external stakeholders