silv=r™ Expert

A silv=r™ Expert helps Silvers turn plans into action. You will build trust, understand the real barriers facing Small Business owners, and use clear, persuasive communication to help them make practical progress.

You will support Silvers to implement their Silver Lining Action Plans, stay accountable to agreed actions, and work towards their sales goals. You will balance empathy with challenge, create momentum through consistent follow-up, and keep accurate records so the whole team can confidently support every Silver.

Key responsibilities include proactive support calls, onboarding and plan implementation, follow-up on commitments, updating CINs/tickets/deals, identifying risks or disengagement, and collaborating as part of an interchangeable team.

Ideal Previous Experience

• Experience in customer success, account management, client support, sales, business support, coaching, hospitality, or a similar client-facing role.
• Strong listening, questioning, influencing, and relationship-building skills.
• Ability to manage difficult or emotionally charged conversations with empathy and professionalism.
• Confidence holding people accountable and gaining commitment to practical next steps.
• Excellent written and verbal communication skills.
• Strong organisational skills, including accurate documentation and follow-up.
• Ability to adapt quickly and learn from feedback.
• A collaborative, team-first and Small Business First mindset.
• Genuine interest in helping small-business owners succeed.