SIM Card Manager

Key Responsibilities

• SIM Card Procurement – Manage sourcing and procurement of SIM cards based on operational requirements.
• Documentation & KYC – Coordinate collection, verification, and maintenance of KYC documents required for SIM activation.
• End-to-End SIM Management – Manage the complete SIM lifecycle, including activation, allocation, usage monitoring, and deactivation.
• Spam & Usage Monitoring – Monitor numbers configured in the SIM card gateway and flag unusual, spam, or non-compliant usage.
• Inventory Management & Reporting – Maintain an updated inventory of active, inactive, allocated, and deactivated SIM cards and prepare regular reports.
• Agent Coordination – Follow up with agents to ensure timely submission of KYC and other required documents.
• SIM Deactivation – Identify SIMs that are no longer required and coordinate their timely deactivation.
• Demand Forecasting – Analyze current and projected operational requirements to forecast future SIM requirements.
• Data Management – Maintain accurate records of SIM numbers, users, status, activation/deactivation dates, usage, and related documentation.
• Compliance Management – Ensure SIM-related processes adhere to applicable telecom regulations and internal policies.
• Process Optimization – Identify gaps and implement improvements to make SIM management more efficient and controlled.
• Vendor Coordination – Coordinate with telecom operators/service providers for procurement, activation, replacement, troubleshooting, and other SIM-related issues.
• Cost Management – Track SIM-related costs and identify opportunities to optimize procurement and recurring usage expenses.

Key Deliverables

The person will be responsible for maintaining:

• Centralized SIM inventory
• SIM-to-agent/user mapping
• KYC documentation tracker
• Activation/deactivation tracker
• SIM gateway number mapping
• Usage and spam monitoring report
• Monthly SIM inventory and utilization report
• Vendor and cost tracking
• Pending KYC/deactivation follow-up

This role will be important for ensuring better operational control, timely SIM activation, accurate inventory management, regulatory compliance, and cost optimization.

Please let us know the next steps for initiating the hiring process and if any additional information is required from our end.