SimPRO & Accounts Specialist

We are looking for a highly organized and detail-oriented Service & Administration Coordinator with hands-on simPRO experience to support the day-to-day operations of a field-service/trades business. The role involves coordinating with customers, suppliers, office staff, and field technicians while managing job administration, invoicing, purchasing, parts procurement, and general office administration.

Salary Range: 35,000 - 60,000
Shift Type: Morning Shift | 06:00 AM - 03:00 PM

Key Responsibilities

• Manage simPRO job administration, including creating, updating, processing, and closing jobs, maintaining accurate records, and preparing job-related documentation.
• Coordinate service operations and technician schedules, including customer appointments, job priorities, daily run sheets, and communication with field technicians.
• Handle invoicing, purchase orders, accounts administration, procurement, and supplier coordination, including sourcing parts, monitoring orders, and following up on deliveries.
• Provide customer and administrative support through phone and email, including responding to enquiries, preparing documents, maintaining records, and coordinating meetings.
• Assist with inventory management, bookkeeping, reporting, data entry, and other operational tasks to ensure smooth day-to-day business operations.

Requirements

• Hands-on experience with simPRO is essential, particularly in job management, invoicing, purchase orders, and maintaining job records.
• Previous experience in a field-service, trades, construction, HVAC, electrical, plumbing, mechanical, or similar industry is highly preferred.
• Experience in administration, bookkeeping, procurement, accounts payable/receivable, invoicing, and supplier or inventory management.
• Strong English communication, customer service, organizational, and time-management skills, with the ability to coordinate with customers, suppliers, and technicians.
• Highly detail-oriented, organized, and capable of managing multiple priorities while working independently and maintaining accurate records.

Preferred Skills

• Experience with Xero or MYOB is an advantage.
• Familiarity with service management, scheduling, or job management systems.
• Strong computer literacy and confidence working with multiple systems and databases.