Single Point of Access Administrator

The closing date is 11th Oct 2026

Anticipated Interview date(s) TBC

Job summary

Our Single Point of Contact team based to Fort Southwick, Fareham, are an essential first point of contact for those referring into our community services across Fareham, Gosport and South East Hampshire. It is thanks to this team that our patients, GPs and carers, can access the professional healthcare support they can expect.

If you come to work with us, you will work with the team

• to cover the Single Point of Contact referral service, taking referrals from clinicians and patients requesting community services intervention and support to prevent hospital admission and for identified single service referrals as agreed
• to complete the necessary referral form accurately with appropriate checks to present to health professionals with full, up to date information prior to patient assessment
• to provide complex information and use knowledge gained to liaise with a variety of health professionals including GP's, to identify and co-ordinate the appropriate action plan for the patients
• to negotiate with multiple therapies/agencies and appropriate speed of response for completion of multi-disciplinary assessment of patient needs

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties, tasks & skills required

To cover the Single Point of Contact referral service taking referrals from clinicians and patients requesting community services intervention and support to prevent hospital admission and for identified single service referrals as agreed

To complete the necessary referral form accurately with appropriate checks to present to health professionals with full, up to date information prior to patient assessment

To provide complex information and use knowledge gained to liaise with a variety of health professionals including GP's, to identify and co-ordinate the appropriate action plan for the patients

Negotiate with multiple therapies/agencies and appropriate speed of response for completion of multi-disciplinary assessment of patient needs

To act as an information point of contact for professional callers. Taking and recording accurate telephone messages, seeking out and relaying information

To update patient records electronically on Rio and maintain databases/spreadsheets using office protocols

To provide full secretarial and administrative services when required

To set up and maintain comprehensive filing and patient record systems if necessary - to ensure easy retrieval of information

To ensure incoming post is opened or distributed to the appropriate teams

To arrange meetings, training events, accommodation, and presentation equipment when necessary

To maintain adequate stocks of all necessary day to day stationery items

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification

Qualifications

Essential

• Educated to GCSE or O level or equivalent including Maths and English grade C or above
• NVQ level 3 in Business and Administration or equivalent.
• IT experience in the user of computer software packages (Microsoft office)
• RSA III or equivalent audio typing

Desirable

• Prior training on systems used by HIOWH or other organisations
• AMSPAR level 2 in Medical Terminology
• IT qualification/training evidence

Experience

Essential

• Working knowledge of clerical/office procedures
• Good understanding of confidentiality and data protection
• Ability to communicate with professionals and managers at all levels both verbally and written

Desirable

• Experience within the NHS or patient centred organisations
• Ability to create and maintain databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Babs Goodall

[email protected]

Pay scheme

Agenda for Change

Band

Band 3

Salary

£25760.00 to £27476.00 Yearly

Contract

Permanent

Working pattern

Full-Time, Flexible Working

Reference number

348-PSE-12663

Job locations

Fort Southwick
James Callaghan Drive
Fareham
Hampshire
PO17 6AR