SIS Content and Communications Specialist

POSITION TITLE (Oracle title) SYSTEMS ANALYST

WORKING TITLE SIS Content and Communications Specialist

SCHOOL/DEPARTMENT Technology Services

LOCATION Crossroads II, Cary, NC

PAY GRADE Technology Grade 17

FLSA STATUS Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT No

WORK WEEK SCHEDULE Monday-Friday (occasional evenings and weekends) Position is eligible for hybrid telework workweek

Position Purpose Supports the operation and continuous improvement of student information systems and related applications by coordinating with district departments, NCDPI, vendors, and technology teams. Provides technical assistance, develops user communications and support resources, and assists with system testing, documentation, data validation, and process improvement. Leverages emerging technologies, including Artificial Intelligence (AI), to improve customer support, user adoption, knowledge management, and communication.

Minimum Qualifications KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Comprehensive knowledge using AI-enabled tools to improve operational efficiency, user support, workflow automation, communications, and knowledge management;
• Comprehensive knowledge and experience with reporting, analytics, and data visualization tools;
• Considerable knowledge of Microsoft Office, specifically, Microsoft Word, Excel, Power Point; Google Apps;
• Knowledge of school district operations and student information system business processes;
• Strong experience with project coordination, systems analysis, testing, implementation, and user support;
• Ability to develop technical documentation, user resources, knowledge base articles, training materials, and end-user communications;
• Ability to develop clear, user-focused communications related to student information systems, including system changes, procedures, updates, and business processes;
• Ability to support cloud-based enterprise applications and system integrations;
• Ability to coordinate with software vendors and third-party support providers;
• Ability to translate complex SIS functionality and technical information into clear, concise guidance for diverse audiences;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to establish and maintain effective working relationships with school system staff, external agencies, and vendors.

Education, Training, And Experience

• Bachelor’s degree from a regionally accredited college or university in computer science, engineering, business, or related field;
• Project management experience;
• Other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities to perform effectively in the position may be considered.

Certification And License Requirements None

Preferred Qualifications

• Experience supporting student information systems or enterprise applications;
• Knowledge of business processes, data integrations, testing, and troubleshooting;
• Experience developing documentation and user support resources;
• Familiarity with AI-enabled tools, data validation, and process improvement.

Essential Duties And Responsibilities

• Maintains strong knowledge of assigned student information systems, related applications, data integrations, and the district business processes they support.
• Collaborates with stakeholders to identify business needs and opportunities for process improvements, system enhancements, automation, and operational efficiencies.
• Monitors and supports service requests, support tickets, and production issues related to assigned SIS processes and coordinates timely resolution.
• Performs functional, user acceptance, regression, and quality assurance testing for system updates, integrations, and enhancements.
• Collaborates with district departments to gather requirements, document business processes, and evaluate solutions that support organizational needs.
• Develops and maintains clear, accurate, and user-focused SIS documentation, knowledge articles, process guides, FAQs, training resources, and other support materials.
• Develops and distributes timely communications regarding SIS changes, enhancements, procedures, outages, deadlines, training opportunities, and available support resources.
• Translates complex SIS functionality, technical information, and business processes into clear and actionable communications for diverse audiences.
• Uses approved AI-enabled technologies to assist with content development, documentation, data analysis, user support, communication planning, knowledge management, and process improvement.
• Supports data validation, troubleshooting, and integration activities to promote data accuracy, consistency, and integrity across systems.
• Promotes effective user adoption and customer satisfaction through responsive support, clear communication, issue resolution, and stakeholder engagement.
• Performs other related duties as assigned.

Work Environment/Physical Requirements This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the community. Work at times requires the ability to lift, carry, push, pull, or exert up to 10 pounds. Physical requirements are consistent with those for light work.

EFFECTIVE DATE: 10/2026

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.