Site Coordinator (Lead)

About the role

We are looking for a Lead Coordinator to oversee day-to-day Service Operations Center (SOC) activities, serving as the primary point of contact for our client at the branch level while ensuring smooth coordination of recruitment, deployment, and manpower rostering.

Key responsibilities

• Serve as the first layer of communication with the client on-site (e.g., Shopee Express and other partner accounts), addressing day-to-day concerns before escalation
• Lead and supervise SOC coordination activities across assigned branches
• Manage end-to-end recruitment support: sourcing, screening, and endorsement of candidates
• Prepare, monitor, and adjust manpower rosters/schedules to meet client and operational requirements
• Coordinate closely with branch teams on manpower deployment and staffing gaps
• Ensure timely resolution of manpower-related concerns (absences, replacements, shortages)
• Conduct branch visits to monitor compliance, manpower status, and client satisfaction on-site
• Act as liaison between the client, deployed personnel, and head office/management
• Handle first-level client concerns on-site; escalate unresolved issues to the Account Manager/Operations Head within 24 hours
• Prepare coordination reports and updates for management, including client issue turnaround time

About you

• Bachelor's degree in HR, Business Administration, or related field (or equivalent experience)
• Solid experience in recruitment and manpower rostering, preferably in a manpower/logistics staffing environment
• Strong client-handling and communication skills — comfortable being the face of the company at client sites
• Strong organizational, coordination, and problem-solving skills
• Comfortable working in a fast-paced, multi-branch operations setup
• Must have own service vehicle and be willing to travel and visit branches regularly
• Proficient in MS Excel/Google Sheets for tracking and reporting