Site Engineer

Job Summary

The Site Engineer is responsible for the installation, configuration, testing, commissioning, and maintenance of servers, biometric devices, and network infrastructure across designated operational sites. This role ensures that all hardware, network components, and technology systems are properly deployed, integrated, and maintained in accordance with approved technical specifications and operational requirements. The position requires hands-on technical expertise in server administration, network infrastructure, biometric systems, and on-site troubleshooting. The Site Engineer will coordinate with project managers, IT teams, vendors, and site personnel to ensure successful technology deployments, minimize system downtime, and maintain reliable site operations.

Key Responsibilities

1. Server Installation and Configuration

• Install, configure, and maintain physical and virtual servers at designated sites.
• Perform operating system installation, server configuration, software deployment, and system updates.
• Configure server network settings, storage, user access, and system security in accordance with approved standards.
• Monitor server performance, availability, storage utilization, and system health.
• Perform backup verification, recovery testing, patching, and preventive maintenance as required.
• Troubleshoot server hardware, operating system, connectivity, and application-related issues. *
• Maintain server configuration records, installation reports, and technical documentation.

2. Network Infrastructure Installation and Maintenance

• Install, configure, test, and maintain network infrastructure, including routers, switches, access points, cabling, and connectivity equipment.
• Configure IP addressing, VLANs, network ports, and other network parameters as required.
• Perform network connectivity testing and troubleshoot LAN, WAN, internet, and device communication issues.
• Coordinate with internet service providers and network administrators to resolve connectivity disruptions.
• Ensure network infrastructure meets approved security, performance, and reliability standards.
• Maintain accurate network diagrams, configuration records, equipment inventories, and site documentation.

3. Biometric Device Installation and Configuration

• Install, configure, test, and commission biometric devices, including fingerprint and facial recognition systems, as applicable.
• Integrate biometric devices with designated servers, applications, attendance platforms, or access control systems.
• Configure device connectivity, synchronization, user enrollment settings, and system parameters.
• Troubleshoot device malfunctions, communication failures, synchronization errors, and integration issues.
• Perform preventive maintenance, firmware updates, equipment replacements, and operational testing.
• Ensure biometric data is handled securely and in accordance with company policies and applicable data privacy requirements.

4. Technology Deployment and Site Commissioning

• Execute site surveys to assess installation requirements, equipment locations, power availability, network connectivity, and infrastructure readiness.
• Prepare installation plans, technical checklists, equipment requirements, and deployment schedules.
• Conduct installation, configuration, functional testing, and commissioning of deployed systems.
• Verify that all installed equipment meets technical specifications and acceptance criteria before turnover.
• Coordinate with project managers, contractors, vendors, and site representatives to complete deployments within agreed timelines.
• Prepare site acceptance reports, installation records, test results, and handover documentation.

5. Technical Support and Troubleshooting

• Provide on-site technical support for server, network, biometric, and related infrastructure issues.
• Diagnose hardware failures, software configuration issues, connectivity problems, and system integration errors.
• Conduct root-cause analysis and recommend corrective and preventive measures.
• Escalate complex technical issues to the appropriate IT infrastructure, software, or engineering teams.
• Respond to incidents according to established service-level agreements (SLAs).
• Maintain an incident log and document resolutions to support future troubleshooting.

6. Documentation and Coordination

• Prepare daily activity reports, installation reports, maintenance logs, and technical incident reports.
• Maintain updated site diagrams, server records, network configurations, and equipment documentation.
• Coordinate with the Site Operations Manager and relevant technical teams regarding project progress, operational issues, and resource requirements.
• Provide technical guidance and basic user training to site personnel. *
• Ensure all completed deployments are properly documented and formally turned over to the designated operations or support team.

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Computer Engineering, Electronics Engineering, Computer Science, or a related technical field.
• Minimum of five (5) years of hands-on experience installing, configuring, and maintaining servers, biometric devices, and network infrastructure.
• Must possess a recognized industry network, engineering, or technical project management certification, such as CPTM, REE, PECE, CNE or an equivalent relevant certification.
• Demonstrated experience in server deployment, operating system configuration, network equipment installation, and system troubleshooting.
• Working knowledge of TCP/IP, LAN/WAN, IP addressing, VLANs, structured cabling, and network connectivity troubleshooting.
• Familiarity with physical or virtual server environments, system administration, backups, patch management, and access controls.
• Experience installing and integrating biometric devices with servers and software applications.
• Ability to conduct site assessments, execute deployment plans, perform testing, and prepare technical documentation.
• Strong troubleshooting, analytical, organizational, and communication skills.
• Willingness to travel to multiple operational sites and perform on-site installations as required.