Site Lead

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• Lead and develop the on-site facilities management team including supervisors, coordinators, and support staff, fostering a culture of accountability, collaboration, and continuous improvement
• Serve as the primary liaison between JLL and the client, conducting regular meetings to review performance metrics, address concerns, and identify opportunities for service enhancement
• Manage day-to-day soft services operations including cleaning, landscaping, and pest control, ensuring all services meet JLL quality standards and client specifications
• Oversee systems including HVAC, electrical, plumbing, life safety systems, and general maintenance to ensure optimal facility performance
• Manage vendor selection, contract negotiation, and performance monitoring for all service providers, establishing strong relationships while ensuring cost-effective delivery
• Develop and monitor site budgets, analyzing financial data to identify cost-saving opportunities while maintaining service quality standards
• Ensure compliance with all health, safety, and environmental regulations, conducting regular inspections and implementing corrective actions as needed
• Coordinate space planning, moves, adds, and changes to support evolving client needs and workplace strategies
• Prepare and present comprehensive reports on operational performance, cost management, maintenance activities, and strategic initiatives for client review and internal stakeholders

Qualifications:

• Bachelors degree in facilities management, engineering, business administration, or related field, or equivalent experience

• 8-10 years of progressive facilities management experience with at least 3 years in a leadership role. Experience with Integrated Facilities Management (IFM) or multi-site operations (preferred)

• Strong knowledge of building systems, soft services operations, and industry best practices for commercial facilities

• Proven budget management and vendor negotiation experience

• Excellent client relationship management and stakeholder presentation skills

• Demonstrated team leadership including coaching, training, and performance management

• Working knowledge of health, safety, and environmental regulations

• Proficiency with CMMS and Microsoft Office Suite

• FM certifications (FMP, CFM) preferred

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