Site Lead

Position Title: Site Lead

FLSA Status: Non-Exempt

Employment Status: Full-Time

Service Term: Permanent

Program/Department: WIC

Locations: 406 Chestnut Street, Columbia, PA /

506 S. Reading Road, Ephrata, PA / Mobile Clinic

Reports to: Operations Manager

Number Supervised: n/a

Job Summary:

The Site Lead will oversee clinic operation and provide family-centered services, such as scheduling appointments, determining eligibility, taking lab measurements, and issuing benefits.

Duties/Responsibilities*:

Clinic Operation

• Oversees daily appointment schedule, including rescheduling missed appointments
• Ensures compliance to participant files, records retention, and all regulatory requirements
• Maintains inventory of lab/office supplies, forms, and nutrition education materials

Reception Area

• Greets customers arriving for appointments and completes check-in process
• Issues electronic benefits to participants
• Maintains breastfeeding-friendly environment

Income Eligibility

• Checks for adjunctive eligibility in statewide database
• Verifies household income and determines eligibility

Lab Measurements

• Collects anthropometric and hematological measurements
• Observes universal precautions and complies with all OSHA standards

Referrals

• Provides referrals to community resources

• Assists customers with locating medical and dental providers

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent organizational skills and desire to grow in leadership ability
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to function well in a fast-paced environment
• Strong problem-solving ability
• Competent in Microsoft 365 or related software
• Desire to participate in and promote a trauma-informed, empowering culture that celebrates diversity
• Bilingual skills (English/Spanish) preferred

Education and Experience:

• High school diploma or GED required
• Minimum of six months WIC and/or customer service experience preferred

Work Environment and Physical Requirements:

• Prolonged stationary position at a desk and working on a computer

• Intermittent movement throughout offices, lab, and storage areas

• Frequent communication of detailed and accurate information

• Ability to inspect documents, equipment screens, and measuring devices

• Ability to move up to 25 pounds using dolly/cart

• Access to reliable transportation and ability travel with little advanced notice

• Must be willing to work from all locations in Lancaster County, PA

• Occasional travel to trainings or events outside of Lancaster County, PA

Statement of Commitment to Accountability

Community Action Partnership of Lancaster County is committed to providing and maintaining a culture of accountability at every site, every day, and in every word, action, and program delivered by each employee.

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

As an employer, CAP complies with the Pregnancy Workers Fairness Act (PWFA) and follows the applicable procedures ensuring employees are provided with the rights, protections, and reasonable accommodation required by law.

Work Schedule: Monday, Tuesday, Wednesday and Thursday 7:30 am - 4:00 pm or 8:00 am - 4:30 pm; Friday 8:00 am - 1:30 pm; Some Thursdays 10:30 am - 7:00 pm
37.5 hours per week