Site Manager

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Agape Care – Site Manager Job Description

Position Title: Site Manager

Reports To: CEO

Locations: Agape Care Homes & Limitless Day Centers

Position Summary
The Site Manager is responsible for overseeing the daily operations of assigned homes and/or day centers, ensuring high-quality care, compliance with all Ohio Department of Developmental Disabilities standards, and delivery of Agape Care’s mission of Legendary Service. This role ensures staff accountability, consumer safety, and operational excellence across all assigned sites.

Key Responsibilities
1. Daily Operations Oversight

• Oversee day-to-day operations of assigned homes and day centers
• Ensure proper staffing ratios are maintained at all times
• Monitor daily schedules, programming, and activities
• Ensure a clean, safe, and structured environment for all consumers
• Conduct routine site visits and walkthroughs

2. Staffing & Coverage Management

• Serve as on-call contact for all call-offs, emergencies, and staffing needs
• Coordinate coverage for call-offs and last-minute schedule changes
• Assist with staff scheduling and shift adjustments
• Ensure staff arrive on time and are fulfilling their responsibilities

3. Staff Supervision & Accountability

• Provide direct supervision, coaching, and support to staff
• Enforce Agape Care policies, procedures, and expectations
• Address performance concerns promptly and professionally
• Assist with training new hires and ongoing staff development
• Promote the 5 Agape Care Principles:
• Be Positive
• Make Quality Personal
• Deliver Legendary Service
• Always Think Team
• Keep Things Fun

4. Compliance & Documentation

• Ensure compliance with DODD, Medicaid, and agency policies
• Monitor and verify accurate documentation (daily notes, attendance, incident reports)
• Ensure EVV (Sandata) compliance for all services
• Review and follow Individual Service Plans (ISPs)
• Ensure all paperwork is submitted timely (timesheets, attendance, mileage logs)

5. Consumer Care & Safety

• Ensure the health, safety, and well-being of all consumers
• Respond to incidents and ensure proper reporting procedures are followed
• Support staff in managing behaviors and implementing positive interventions
• Communicate with families, guardians, and SSAs as needed

6. Communication & Coordination

• Maintain clear and consistent communication with leadership
• Participate in leadership and team meetings
• Communicate updates, concerns, and changes to staff
• Ensure proper handoff communication between shifts

7. Program & Quality Improvement

• Ensure engaging, person-centered programming is being delivered
• Support community outings and activities
• Identify areas for improvement and implement solutions
• Maintain high standards of service aligned with Agape Care’s brand

Additional Duties

• Assist with tours for prospective families
• Support onboarding and orientation of new consumers
• Ensure transportation coordination when applicable
• Step in to provide direct care support when needed

Qualifications

• Experience working with individuals with developmental disabilities
• Leadership or supervisory experience preferred
• Knowledge of DODD rules and compliance
• Strong communication, problem-solving, and leadership skills
• Ability to manage multiple sites and priorities
• Reliable transportation and flexibility with schedule

Core Expectations

• Be available and responsive when on call
• Lead by example with professionalism and integrity
• Hold staff accountable while supporting their growth
• Uphold Agape Care’s reputation for Legendary Service

Site Manager Compensation Package
1. Base Pay

• $25/hour × 25 hours/week

$625/week
$32,500/year

2. On-Call Compensation

• Weekday: $75/day
• Weekend: $125/day

Estimated (5 weekdays/week):

• $375/week
• $19,500/year

3. Performance Bonus (after 6 months)

• Annual Bonus: Up to $2,000 total per year

Based on:

• Attendance & coverage (minimal call-off issues)
• Compliance (EVV, documentation, audits)
• Staff retention & leadership
• Guardian/family satisfaction

Can be paid:

• Annually

OR

• Split into quarterly payouts ($500 each) based on performance

4. Benefits Package

Medical, Dental, Vision

Life Insurance

• $100,000 Employer-Paid Policy

Employee Assistance Program (EAP)

• Mental health support
• Financial counseling
• Work-life resources