Site Manager

Description:

Site Manager - Huntington Harbor Car Wash

We are seeking a dedicated and experienced Site Manager to oversee the daily operations of our Huntington Harbor Car Wash. This role offers an exciting opportunity to lead a dynamic team, ensure exceptional customer service, and maintain high standards of cleanliness and efficiency. If you are a motivated leader with a passion for operational excellence, we invite you to join our team.

Key Responsibilities:

• Supervise daily operations of the car wash site to ensure smooth and efficient service delivery
• Lead, train, and motivate staff to meet performance standards and provide excellent customer experiences
• Monitor and maintain the cleanliness, safety, and functionality of the facility
• Manage inventory, supplies, and equipment to ensure optimal operation
• Handle customer inquiries, complaints, and feedback professionally and promptly
• Ensure compliance with health, safety, and environmental regulations
• Implement and uphold company policies and procedures
• Analyze operational data to identify areas for improvement and implement corrective actions

Skills and Qualifications:

• Proven experience in retail, hospitality, or service industry management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of safety standards and regulatory compliance
• Basic proficiency in computer systems and point-of-sale software
• High school diploma or equivalent; additional management training or certifications preferred

Join our team and be part of a company that values growth, teamwork, and customer satisfaction. We offer a supportive work environment, opportunities for advancement, and competitive compensation.

Requirements:

Site Manager Responsibilities

Problem Solving

• Every day brings new challenges. Our Site Managers take ownership and find solutions quickly.
• Troubleshoot mechanical issues, including air lines, water leaks, pumps, electrical systems, and equipment.
• Resolve computer and technology issues involving servers, terminals, software, and hardware.
• Handle customer concerns, service complaints, and damage claims professionally.
• Address employee matters, including hiring, scheduling, coaching, policy compliance, discipline, and team development.

Leadership & People Management

• Creating an engaged, high-performing team is the key to success.
• Recruit, hire, train, develop, and retain top talent.
• Ensure proper staffing levels and effective scheduling.
• Provide ongoing coaching and performance feedback.
• Hold employees accountable while recognizing outstanding performance.
• Foster a positive, safe, and respectful workplace.
• Ensure compliance with all company policies, safety standards, and labor laws.
• Build a culture of teamwork, accountability, and continuous improvement.

Customer Service

• Exceptional customer experiences drive our success.
• Deliver outstanding customer service and maximize customer satisfaction.
• Build customer loyalty through consistent service and quality.
• Respond promptly and professionally to customer questions and concerns.
• Utilize customer feedback to improve operations and service offerings.

Attention to Detail

• Details matter—and they make the difference.
• Maintain a clean, organized, and professional site appearance.
• Ensure team members present a professional image at all times.
• Verify all equipment is operating efficiently and safely.
• Ensure every vehicle receives a final quality check before delivery.

Operations Management

• Operate the location as if it were your own business.
• Ensure the site consistently meets company standards, even when you're not on-site.
• Keep all equipment, nozzles, card readers, computers, and systems fully operational.
• Manage inventory and proactively order supplies to avoid shortages.
• Maintain the parking lot, convenience store, cooler, restrooms, office, and work areas.
• Schedule and oversee preventative maintenance.
• Identify opportunities to increase sales while controlling expenses.
• Oversee all daily site operations.
• Serve as the primary contact for vendors, repair technicians, suppliers, employees, and customers.
• Lead daily sales initiatives and promotional programs.
• Prepare daily deposits, safe reconciliations, and required reports.
• Ensure opening and closing procedures are completed accurately and on time.

Communication

• Strong communication keeps everyone aligned and successful.
• Communicate consistently with employees and leadership.
• Submit a detailed End-of-Day report to your supervisor each day.
• Review Assistant Manager daily reports and follow up as needed.
• Ensure incidents are reported and resolved according to company procedures.
• Respond immediately to HR matters, injuries, and safety incidents while following company protocols.
• Report employee performance issues and achievements promptly.
• Conduct regular leadership and safety meetings to communicate goals, expectations, and performance.
• Learn from mistakes and continuously improve—we expect the same mistake is not repeated.