Site Manager - Metal Working

Position Overview

Vallen Metalworking Services is seeking a Program Manager to lead the implementation, execution, and continuous improvement of an assigned metalworking service program at a customer facility.

This position is accountable for delivering safe, consistent, and effective services while meeting customer expectations and operational objectives. The Program Manager combines technical understanding, operational leadership, customer engagement, and performance management to deliver reliable service and measurable value.

Depending on program requirements, the Program Manager may perform service activities directly, coordinate technicians, or oversee designated service leads. Regardless of staffing structure, the Program Manager retains accountability for the overall program, its resources, customer commitments, and results.

What You'll Do

• Lead Program Operations: Implement and manage the assigned service program, translating customer requirements into effective operating plans, schedules, workflows, and resource requirements.
• Manage Service Delivery: Ensure work is completed safely, accurately, consistently, and in accordance with established procedures, customer requirements, and applicable standards.
• Build Customer Relationships: Maintain effective working relationships with customer stakeholders, communicate service status and performance, and address operational concerns.
• Drive Performance: Monitor key performance indicators, evaluate operational data, identify deficiencies, and implement corrective actions to improve safety, quality, productivity, and service reliability.
• Lead and Develop People: Establish expectations, coach assigned personnel, support technical development, and ensure responsibilities align with demonstrated capabilities and qualifications.
• Maintain Operational Discipline: Reinforce safety, compliance, standard work, documentation accuracy, inventory control, and effective use of company and customer resources.
• Improve Results: Identify opportunities to reduce waste, unnecessary consumption, rework, and avoidable costs while improving service quality and customer value.
• Coordinate with Management: Communicate program performance, resource needs, risks, and improvement opportunities to the appropriate management team.
• Other duties assigned by departmental leadership.

What We're Looking For

• Experience or demonstrated competency in metalworking services, manufacturing, industrial operations, maintenance, lubrication, machining fluids, chemical management, tooling, waste management, or related field.
• Ability to coordinate operational activities, solve problems, maintain standards, and take accountability for service delivery and results.
• Strong organizational, analytical, communication, and customer service skills.
• Ability to interpret performance data, identify improvement opportunities, and follow corrective actions through completion.
• Ability to guide and develop personnel while balancing customer needs, operational priorities, and available resources.
• Commitment to workplace safety, regulatory compliance, consistent execution, and continuous improvement.
• Proficiency with electronic documentation, reporting tools, and applicable business systems.

Requirements:

Job Qualifications

Education & Experience

• Relevant technical education, structured training, industry certifications, or equivalent demonstrated competency in metalworking services, manufacturing, industrial operations, or a related field.
• Demonstrated ability to coordinate operations, solve problems, maintain standards, support customer relationships, and accept accountability for service delivery, personnel, and results.

Knowledge & Skills

• Understanding of applicable service programs, operational requirements, and safety, environmental, quality, and compliance standards.
• Ability to manage resources and priorities, evaluate performance data, implement corrective actions, and support continuous improvement.
• Effective communication, personnel development, digital documentation, and reporting skills, with sound judgment and accountability.

Relevant Certifications & Training

• Relevant qualifications may include experience with metalworking fluids, lubrication, oil analysis, industrial maintenance, chemical handling, HazCom/SDS, environmental compliance, occupational safety, continuous improvement, project management, or leadership. Specific requirements depend on assigned responsibilities and applicable customer, regulatory, and company standards.