Site Reability Engineer

Job title: Site Realibility Engineer

Work set up: Hybrid: 2 WFH & 3 RTO (Location: Manila (Eton Centris, Quezon Avenue, Quezon City))

Work shift: Night Shift

Salary: P90,000

Start date: ASAP

Qualifications:

• Bachelor’s degree in IT /Computer science/Engineering, or related field.

• 3+ years in monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.

• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations

• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.

• 5+ years of experience with SRE role and deep understanding of monitoring and application performance management

• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.

• Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.

• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.

• Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes

• Have AIOps vision and awareness

• Not a job hopper

Responsibilities:

• You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling

• You’ll partner with product teams to implement SLO/SLI‑driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most.

• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.

• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams

• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Must have Skills:

• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)

• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes

• Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.

• Technical Depth in Monitoring and Observability Stack – Hands‑on in ServiceNow Event Management, Azure Monitor/KQL, and automation.

• Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self‑healing, and measurably improve MTTR and KPIs.