Site Reliability Engineer

Platform Engineer – TechOps

Location: Bangalore
Experience: 1–2 Years
Employment Type: Full-time
Work Mode: On-site
Shift: 2:00 PM – 11:00 PM IST
Interview: Face-to-Face

Job Summary

We are looking for a Platform Engineer – TechOps to join our Platform SRE team and help maintain the reliability, availability, performance, and scalability of large-scale connected-device platforms.

The ideal candidate will have hands-on experience in Linux, AWS/Cloud, monitoring, incident management, networking, and production support, along with an automation-first mindset.

Key Responsibilities

• Monitor and maintain the reliability, availability, and performance of production platforms.
• Provide 24/7 operational support and participate in on-call rotations, including off-hours and weekends when required.
• Handle P1/P2 incidents, troubleshoot production issues, perform RCA, and contribute to post-incident reviews.
• Monitor system health, application performance, infrastructure, and connected devices using monitoring and observability tools.
• Perform Linux system troubleshooting, log analysis, service validation, and issue resolution.
• Work closely with Development, Operations, Support, and Engineering teams for incident resolution and platform improvements.
• Support deployment, commissioning, monitoring, maintenance, and decommissioning of connected devices.
• Assist with firmware changes and releases where required.
• Identify opportunities for automation and reduce repetitive manual operational tasks.
• Support capacity planning, performance tuning, resource optimization, and scalability initiatives.
• Follow security, compliance, documentation, and operational best practices.
• Troubleshoot network-related issues and connectivity problems across distributed environments.

Required Skills

• 1+ year of experience in SRE, DevOps, Platform Engineering, Production Support, or Technical Support.
• Strong knowledge of Linux/Unix administration.
• Hands-on experience with AWS or other cloud platforms.
• Experience with monitoring/observability tools such as:
• Grafana
• Prometheus
• Dynatrace
• Zabbix
• CloudWatch
• Good understanding of incident management, troubleshooting, RCA, and on-call operations.
• Knowledge of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, routing, firewalls, VLANs, ACLs, and subnetting.
• Scripting/automation experience using Bash, Shell, Python, or similar technologies.
• Good communication and stakeholder-management skills.
• Ability to work effectively in a fast-paced production environment.

Good to Have

• Experience working with IoT or connected-device platforms.
• Experience with EV charging infrastructure / EV charging platforms.
• Experience with device onboarding/offboarding and firmware management.
• Knowledge of AWS services and cloud infrastructure.
• Experience with Infrastructure as Code or DevOps tools.
• Experience working in a global production environment.
• Bachelor's degree in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related field.

What We Are Looking For

• Strong troubleshooting and problem-solving skills.
• Ownership mindset with a focus on reliability and availability.
• Automation-first approach to eliminating operational toil.
• Willingness to work in a 2 PM – 11 PM shift and participate in on-call support.
• Strong written and verbal English communication.
• Candidates who can join immediately or within 30 days are preferred.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Application Question(s):

• Do you have experience handling P1/P2 production incidents, RCA and on-call support? Please mention briefly.
• Are you comfortable working from Bangalore in an on-site setup?

Are you comfortable working in the 2 PM–11 PM IST shift and participating in on-call/off-hours support when required?

• What is your current notice period and earliest possible joining date?
• What is your current CTC and expected CTC?
• How many years of experience do you have in SRE / DevOps / Platform Engineering / Production Support?

Do you have hands-on experience with AWS? If yes, which AWS services have you worked on?
Which monitoring/observability tools have you worked with?

Work Location: In person