Site Reliability Engineer

Who you are

• Bachelor’s degree in Computer Science or a STEM field required
• Minimum of 7 years’ experience in an engineering role required
• Deep understanding of infrastructure as code, scripting, self-healing, containers, DevOps tooling, distributed systems higly desired
• Strong Kubernetes experience
• Observability background
• Preferred AWS with optional Azure Cloud experience
• Experience working with Ansible and Terraform tools hightly desirable
• Excellent written and verbal communication skills, in English
• Experience with full lifecycle of SaaS implementations as well as Infrastructure as code
• Excellent follow-up and project management skills
• Proven ability to create and maintain new tools
• Excellent troubleshooting skills
• Excellent technical skills. Up to 70% of the job is hands on in a distributed Linux environment
• Strong scripting skills. OOP is a plus
• Liaise between other teams to help prioritize and align priorities
• Experience working with an off shore team

What the job involves

• Develop software and software fixes to integrate internal systems. Ensure code quality, test and distribute code updates, and monitor the health and stability of the servers
• Meet and beat Key Performance Indicators, SLAs, maintain an error budget and adhere to it
• Identify, evaluate, and execute preventative measures to minimize and avoid impact to the customer experience
• Employ deep troubleshooting skills to improve the availability, performance, and security for CR and Emburse, ensure services are designed with 24/7 availability and operational readiness and rigor
• Coding and Automation of Applications on Cloud Platforms
• Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams
• Work with Cloud Platform and Operations leaders to develop narratives, backlog grooming, epic planning and overall sprint planning processes
• Ensure the platform holds a high degree of reliability, at least four 9s
• Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
• Own technically intricate issues that cross between DevOps, Databases, Networking, Code, Infrastructure and people; drive them to satisfactory completion
• Work closely with product different stakeholders to align Operational priorities and planning with the product and engineering roadmap
• Prepare and present engineering related documents to key stakeholders
• Provide recommendations and feedback in review sessions, design reviews and review sessions
• Mentor SRE I and II’s
• Assist guiding more junior engineers in best practices
• Conduct and assist with investigation, test and deployment activities, identify and mitigate risks in development activities

Benefits

• Generous paid time off for every employee and flexible work schedules
• Volunteering opportunities
• Paid leave for new parents
• Medical, dental, vision, disability and life insurance plans
• Health savings accounts (HSA)
• Generous match to pre- or post-tax retirement savings accounts
• Financial planning services
• Flexible spending accounts
• Program in partnership with eCornell to grow their knowledge and their careers
• Quarterly outings and Friday get-togethers to build a strong community at work
• Delicious supply of snacks and beverages