Site Reliability Engineer

Job Summary

Location : Remote (India) | Full-time | Night shift (US hours coverage)

We re hiring a Night Shift Site Reliability L2 Support Engineer to be the first responder when US clients report issues overnight (IST). You will triage incidents, stabilize services, scale resources, perform first-line debugging across voice, backend, and infra layers, and drive crisp handoffs to onshore/offshore teams.

Responsibilities

• Incident first response (L2): Acknowledge alerts/tickets, validate impact, check recent deployments, identify blast radius, and execute standardized mitigations.

• Stabilize scale: Adjust autoscaling/instances, recycle unhealthy pods/services, clear stuck queues, and apply safe config toggles/feature flags.

• Voice pipeline checks: Verify call flows, SIP/SPI trunks, WebSocket audio paths, STT/TTS health, latency/jitter, and media server status.

• Observability runbooks: Use dashboards, traces, and log queries to diagnose; update runbooks/KBs with fixes and post-incident notes.

• Escalation comms: Follow severity matrix, page the right owner (AI/Backend/DevOps) when needed, and post clear status updates to Slack/Jira.

• Change execution: Run safe, pre-approved changes (config updates, blue/green flips, cache purges, queue drains, canary rollbacks).

• Quality compliance: Handle PHI carefully; follow access controls and evidence capture for audits (SOC2/HIPAA practices).

• Primary coverage: Align to US business hou:00 pm - 6:00 am IST

  Qualifications

• Production ops: 2-5 years in SRE/DevOps/L2 support for cloud-native, customer-facing systems.

• Cloud: Solid with AWS (EC2/EKS/ECS, ALB/NLB, S3, CloudWatch, IAM).

• Containers CI/CD: Docker, Kubernetes fundamentals, rollouts/rollbacks; comfort with Git-based releases.

• Observability: Hands-on with tools like Datadog/Grafana/Prometheus and log stacks (e.g., ELK/CloudWatch Logs). Able to craft quick queries and build useful alerts.

• Networking basics: DNS/TLS, load balancers, health checks, rate limiting, webhooks, WebSockets.

• Incident management: Familiar with on-call etiquette, severity/priority definitions, and writing concise incident timelines.

• Communication: Clear written English for client-facing updates and internal handoffs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.