Site Reliability Engineer

Who you are

• If you have a passion for cloud infrastructure, reliability, automation, and technology in general, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome operational and technical challenges of all shapes and sizes, have excellent interpersonal skills and a sense of humor, and enjoy rolling up your sleeves and jumping in, then read on!
• 3-5 years of experience in Site Reliability Engineering, DevOps, Cloud Engineering, or production infrastructure operations, with hands-on responsibility for AWS environments
• Strong Linux administration and troubleshooting skills, including system services, networking, permissions, logs, and command-line diagnostics
• Hands-on working knowledge of AWS services used by the role, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, security groups, and multi-account operational practices
• Good understanding of cloud networking fundamentals, including DNS, TCP/IP, routing, private endpoints, security groups, TLS, and troubleshooting application-to-service connectivity
• Experience supporting Snowflake connectivity and deployment processes, including diagnosing access and network issues and coordinating changes across multiple environments
• Experience with scripting and operational automation using tools such as Bash or Python; familiarity with CI/CD and Infrastructure as Code practices is highly desirable
• Experience with monitoring, logging, alerting, incident troubleshooting, and creating practical operational documentation and runbooks
• Well-organized and self-motivated, with strong multi-tasking skills and a positive, professional approach to working across technical and non-technical teams

What the job involves

• We are looking for a passionate Site Reliability Engineer (SRE) to join our team!
• You will be a trusted partner responsible for reliable deployment and daily operation of cloud infrastructure and data-platform connectivity across a growing set of autism and IDD care software solutions
• As a key member of the Engineering team, you will take ownership of supporting several AWS accounts and their Linux-based workloads and managed services, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, and security groups
• You will also support Snowflake account connectivity and deployment processes, working closely with developers, data engineers, security, and other technical and non-technical partners to keep environments secure, available, and ready for change
• Support deployment, configuration, and daily operations across several AWS accounts and the Linux servers and workloads running in those environments
• Administer, monitor, and troubleshoot Amazon S3 buckets, AWS Glue jobs, Amazon Kinesis streams, AWS PrivateLink connectivity, security groups, and related AWS networking and access dependencies
• Investigate and resolve infrastructure incidents, deployment failures, service interruptions, and connectivity issues, with a focus on restoring service quickly and preventing recurrence
• Maintain and improve repeatable deployment and operational processes for AWS infrastructure and workloads through automation, version-controlled configuration, and clear runbooks
• Support secure connectivity to Snowflake accounts, including troubleshooting network paths, private connectivity, endpoint configuration, and environment-specific access issues
• Support and improve Snowflake deployment processes across environments so that configuration and platform changes are consistent, reviewable, and reliable
• Collaborate closely with application engineering, data engineering, security, and other teams; contribute to daily stand-up meetings and document operational procedures, known issues, and recovery steps

Benefits

• Comprehensive Onboarding Program
• Career Pathing and Growth Opportunities
• Company Charitable Match
• Leadership and Management Development Programs
• Quarterly CR Talks Sessions
• Company Social Events (in-person and virtual)
• Competitive Pay and Bonus Structure
• 401(k) Investment Plan with Strong Company Match
• Employer HSA Contribution
• Free 1:1 Meetings with Financial Advisor
• Identity Protection Plan
• Generous Paid Time Off
• Paid Holidays
• Hybrid Work Environment
• Extra PTO Day (CR Cares) to Volunteer
• Paid Parental Leave
• Two Robust Medical Insurance Plans
• Low-Cost Dental and Vision Coverage
• 24/7 Teladoc Access
• Wellness Activities
• Pet Insurance
• Employee Assistance Program and TouchCare Health Care Concierge Service