Site Reliability Engineer

Company description:

The NSW Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the NSW Department of Education, please visit https://education.nsw.gov.au/

Job description:

Site Reliability Engineer

At the NSW Department of Education, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.

• Ongoing
• Location: Eveleigh
• Salary: Clerk grade 9/10 starting from $133,348 to $146,945 + Super + flex leaves

The NSW Department of Education's (DOE) Information Technology Directorate (ITD) is transforming. We've streamlined our structure, strengthened our technical capability, and aligned every team to deliver real, lasting value for students, teachers and schools across New South Wales.

There is an exciting opportunity within Infrastructure Services team. The Data Centre & Cloud Services teams are responsible for ensuring the cloud, infrastructure and support processes are fit-for-purpose, reliable, scalable and continue to meet the requirements of the organisation.

The successful candidate will focus on administration of VMware vSphere Hypervisor systems in our corporate data centre and cloud services. As a Site Reliability Engineer, you will provide technical support and consultation in engineering ‘at-scale' fault tolerant systems and use automation in operational and deployment activities to advance infrastructure reliability, performance, consistency and predictability.

About the role

• Pro-actively manage the VMware vSphere systems of our data centre throughout the whole IT lifecycle
• Collaborate with vendor representatives and other IT teams to ensure effective testing and resolution of associated complex problems
• Analyse data to identify trends and any performance issues with the VMware vSphere performance
• Coordinate the deployment of fixes and changes to enable their integration into the production environment
• Manage the risk of cyber security of any lock downs and upgrades schedule for the data centre
• Draft configurations, roadmaps and any technical diagrams in line with procedures and operational requirements
• Actively provide recommendations to the manager for any process improvement initiatives
• Maintain accurate records in line with Departmental regulatory requirements

For further information please click here to view the role description

About you -

• Demonstrated experience in administering large-scale VMware vSphere systems.
• Be a self-starter and be confident managing stakeholders at all levels
• Strong communication skills and good attention to details
• Demonstrated experience in the maintenance and operation of enterprise scale VMware vSphere virtualisation platforms.
• Demonstrated experience in the development and maintenance of automated deployment solutions.
• Demonstrated experience in engineering automated solutions to resolve operational issues.
• Be open to change and operating in a matrix-oriented environment
• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Industry certification in relevant technologies or equivalent industry experience.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Upload your Resume (max 5 pages) and Cover Letter (max 2 pages), demonstrating how your skills and experience align to the role. Please also answer the two pre-screening questions below (300 words per question):

1. Describe a time when you diagnosed and resolved a performance issue related to a VMware vSphere virtualisation environment. What specific symptoms alerted you to the problem, what methods or tools did you use to investigate, and what actions did you take to resolve the issue?
2. Describe the challenges in supporting a multi-site VMware vSphere architecture. What are some of the technical challenges you overcame to support scalability and high availability?

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non-child-related role. Employer obligations only apply while the WWCC is valid.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Closing date : Sunday 18th October 2026 at 11:59pm.

For role enquiries please contact Colin Pasfield at [email protected] and for recruitment process enquiries please contact Rajalakshmi Subramanian - [email protected]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.