Site Reliability Engineer

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Title: Lead Site Reliability Engineer

Location: Brazil/ Mexico (Remote)

Job Type: Contract Position

Job Description:

Provides first line technical support for developers onboarding on to enterprise tools. Troubleshoots pipeline, build, configuration, and access issues. Manages tickets and partners with platform teams to maintain reliable tool operations and improve developer experience.

• Serve as primary contact for onboarding projects and teams onto enterprise tools
• Troubleshoot configuration errors, permissions, environment setup.
• Triage, resolve, or escalate support tickets within defined SLAs.
• Reproduce issues and document clear steps for escalation when needed.
• Maintain knowledge base content, FAQs, and troubleshooting guides.

Required Skills & Experience:

• 6–8+ years in technical support, DevOps, build engineering, or a related role
• Working knowledge of Jenkins
• Experience with Git and build automation
• Able to troubleshoot Linux/Windows build environments and scripts
• Familiarity with scripting languages (Bash, Python, PowerShell, or similar)
• Strong communication and customer-service skills

Nice to Have Skills & Experience:

Experience with large-scale DevOps platforms Artifact management (Artifactory) Containers (Docker/Kubernetes) Security scanning tools Monitoring/logging system

Sunil Kumar

Lead Recruiter | ITMC Systems

USA · Canada · India · LATAM— Global Delivery Leadership

[email protected]