Site Reliability Engineer

Position: Site Reliability Engineer (CE58ST RM 4459)

Key responsibilities
Production operations & reliability

• Own and operate production-grade systems in a 24 7 follow-the-sun on-call rotation, ensuring SLAs, SLOs, and error budgets are consistently met.
• Lead incident response, triage, and resolution for P1/P2 incidents, driving clear communication across engineering and business stakeholders throughout.
• Conduct thorough root cause analysis (RCA) and post-incident reviews (PIRs); drive follow-through on action items to prevent recurrence.
• Proactively identify reliability risks, capacity constraints, and performance bottlenecks before they become incidents.
• Define and maintain runbooks, escalation procedures, and operational playbooks for all critical services.
• Infrastructure & automation
  o Design and manage secure, scalable Azure/AWS infrastructure using Terraform.
  o Operate and optimize Kubernetes environments on EKS/AKS, including networking, scaling, monitoring, and reliability.
  o Build and maintain CI/CD and GitOps delivery pipelines with GitLab CI and ArgoCD.
  o Automate operational tasks through scripting and platform tooling to reduce manual effort and improve consistency.
• On-call & incident management tooling
  o Administer and optimise on-call management platforms such as PagerDuty or Zenduty - including escalation policies, alert routing, and on-call scheduling across time zones.
  o Ensure reliability and observability through effective use of ELK, Prometheus, Grafana, Datadog, or equivalent tooling, keeping alerts actionable and reducing noise.
  o Lead incident response, support the on-call rotation, and champion a culture of blameless incident management and continuous improvement across the SRE team.
• Cloud platform ownership
  o Own Azure/AWS cloud infrastructure, including networking, IAM, security posture, cost awareness, and service reliability.
  o Support secure cloud environments aligned with SOC2 and ISO27001 standards.
  o Contribute to cloud architecture and deployment standards with a strong focus on operability and resilience.
• Collaboration & documentation
  o Partner with engineering, security, and product teams to improve reliability and operational readiness.
  o Support a global setup across multiple time zones and collaborate effectively with international teams.
  o Create runbooks, incident reports, and technical documentation for operational excellence.
  o Mentor team members and contribute to continuous improvement across the SRE function.

Required qualifications

• 5-8 years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles.
• Strong hands-on experience with Azure/AWS, Terraform, Kubernetes, and ArgoCD in production environments.
• Experience operating EKS-based platforms, including networking, scaling, monitoring, and troubleshooting.
• Strong knowledge of CI/CD, GitOps, and automation practices, with hands-on use of GitLab CI and ArgoCD.
• Experience managing production systems in a 24 7 environment, including incident response and on-call practices.
• Solid Linux and cloud networking background.
• Knowledge of managing cloud environments aligned with SOC2 and ISO27001 standards.
• Experience with observability tools such as ELK and Prometheus.
• Strong scripting skills in Python, Bash, or Go.
• Strong written and verbal communication skills, with the ability to work effectively across global teams and time zones.
• Familiarity with security integration in CI/CD pipelines, including SAST, DAST, container scanning, and secrets management.

Preferred qualifications

• Engineering degree in computer science or equivalent.
• Cloud certifications such as AWS/Azure SysOps / DevOps Engineer, or CKA/CKAD.
• Exposure to ITSM or change management processes in regulated industries (healthcare, fintech, or similar).

Job Category: Digital_Cloud_Web Technologies

Job Type: Full Time

Job Location: Bangalore

Experience: 5 - 8 Years

Notice period: 0-30 days

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.