Site Reliability Engineer

We are looking for a skilled Site Reliability Engineer (SRE) with experience in the telecommunications industry to help ensure the reliability, availability, performance, and scalability of critical systems and services.

The ideal candidate has a strong background in infrastructure operations, monitoring, incident management, automation, and troubleshooting within a telco or large-scale enterprise environment.

Key Responsibilities

• Monitor system availability, performance, and reliability of critical applications, infrastructure, and services.
• Identify, troubleshoot, and resolve production incidents, service disruptions, and performance issues.
• Implement and maintain monitoring, alerting, and observability solutions.
• Automate operational tasks, deployments, and repetitive processes to improve system reliability.
• Participate in incident response, root cause analysis, and post-incident reviews.
• Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs).
• Collaborate with development, network, infrastructure, cloud, and operations teams to improve service performance.
• Support capacity planning, system optimization, disaster recovery, and business continuity initiatives.
• Apply best practices in system reliability, operational readiness, and continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Relevant experience in Site Reliability Engineering, DevOps, Production Engineering, Infrastructure Operations, or a similar role.
• Experience in the telecommunications industry is highly preferred, particularly in supporting telco platforms, network-related services, or large-scale production environments.
• Strong knowledge of Linux/Unix systems, networking fundamentals, and troubleshooting.
• Experience with monitoring and observability tools such as Prometheus, Grafana, ELK/Elastic Stack, Datadog, or equivalent tools.
• Familiarity with scripting or programming languages such as Python, Bash, or Go.
• Experience with cloud platforms, containers, and orchestration tools such as AWS, Azure, GCP, Docker, or Kubernetes is an advantage.
• Knowledge of CI/CD pipelines, infrastructure automation, and configuration management tools such as Jenkins, GitLab CI, Terraform, or Ansible is a plus.
• Strong analytical, problem-solving, communication, and incident management skills.
• Willingness to participate in on-call support or incident response activities, as required.

Preferred Experience

• Telecommunications service assurance, network operations, or production support.
• Supporting high-availability systems and mission-critical services.
• Managing incidents involving network connectivity, service availability, latency, and system performance.
• Working with NOC, Network Engineering, Cloud Operations, or Infrastructure teams.