Site Reliability Engineer

IDR is seeking a Site Reliability Engineer to join one of our top clients for a remote opportunity. This role is ideal for individuals passionate about ensuring the reliability and performance of critical infrastructure within a cloud-based environment. The company specializes in building next-generation identity security platforms for the multi-cloud era, offering innovative solutions to its clients.

Position Overview for the Site Reliability Engineer:

• Responsible for deploying software for Cloud Prem and SaaS customers.
• Respond to, diagnose, and resolve system incidents to minimize downtime and impact.
• Collaborate with engineering teams to identify root causes and implement effective resolutions.
• Monitor and maintain the health and performance of infrastructure and services.
• Develop automation scripts and solutions to streamline operational tasks.
• Participate in on-call rotations and provide tier 2/3 technical support.
• Work closely with customer technical teams to troubleshoot deployment, configuration, and integration challenges.
• Create and maintain technical documentation, run-books, and troubleshooting guides.
• Escalate customer feedback and feature requests to relevant teams.
• Track support metrics to identify trends and areas for improvement.

Requirements for the Site Reliability Engineer:

• BS degree in Computer Science or related field.
• 3+ years of experience in Site Reliability Engineering.
• Ability to articulate Python code quickly.
• 2+ years’ experience working with cloud platform and cloud automation tools, especially in AWS.
• Strong experience with Kubernetes, Helm, Linux, AWS networking (VPC), and Terraform.
• Experience with the GitOps deployment model.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.