Site Reliability Engineer Lead

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

• The ideal candidate will be responsible for the administration, support, and optimization of the Dynatrace monitoring platform, ensuring high availability and performance of our application and infrastructure monitoring solutions
• Provide day-to-day administration and support for the Dynatrace platform, including OneAgent and ActiveGate deployment, configuration, and upgrades
• Monitor the health and performance of the Dynatrace environment and proactively resolve issues
• Troubleshoot and resolve incidents related to Dynatrace monitoring, integrations, and data collection
• Collaborate with application, infrastructure, and DevOps teams to onboard new services and optimize monitoring coverage
• Configure custom dashboards, alerts, synthetic monitors, and management zones as per business requirements
• Maintain documentation for Dynatrace configurations, processes, and troubleshooting steps
• Stay current with Dynatrace product updates, best practices, and new features
• Participate in on-call rotation and provide after-hours support as needed

Responsibilities:

• The ideal candidate will be responsible for the administration, support, and optimization of the Dynatrace monitoring platform, ensuring high availability and performance of our application and infrastructure monitoring solutions
• Provide day-to-day administration and support for the Dynatrace platform, including OneAgent and ActiveGate deployment, configuration, and upgrades
• Monitor the health and performance of the Dynatrace environment and proactively resolve issues
• Troubleshoot and resolve incidents related to Dynatrace monitoring, integrations, and data collection
• Collaborate with application, infrastructure, and DevOps teams to onboard new services and optimize monitoring coverage
• Configure custom dashboards, alerts, synthetic monitors, and management zones as per business requirements
• Maintain documentation for Dynatrace configurations, processes, and troubleshooting steps
• Stay current with Dynatrace product updates, best practices, and new features
• Participate in on-call rotation and provide after-hours support as needed

Required Qualifications:

• 2+ years of experience supporting Dynatrace or similar APM platforms (AppDynamics, New Relic, etc.)
• Strong understanding of Dynatrace architecture, including OneAgent, ActiveGate, and Cluster components
• Experience with deploying and managing monitoring agents on Linux and Windows servers
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker)
• Proficient in troubleshooting application and infrastructure performance issues using Dynatrace
• Experience with integrating Dynatrace with ITSM, alerting, and automation tools (e.g., ServiceNow, Splunk, PagerDuty)
• Strong scripting skills (PowerShell, Bash, Python) are a plus
• Excellent communication, documentation, and collaboration skills

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Dynatrace Associate or Professional certification
• Experience with synthetic monitoring, log monitoring, and custom metric ingestion in Dynatrace
• Knowledge of ITIL processes and incident management best practices

Skills:

• Automation
• Collaboration
• Influence
• Production Support
• Result Orientation
• Analytical Thinking
• Application Development
• Architecture
• Solution Design
• Stakeholder Management
• Adaptability
• DevOps Practices
• Project Management
• Risk Management
• Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)Pay and benefits informationPay range$125,300.00 - $167,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.