Site Reliability Engineer ( SRE )

Experience: 2-5 Years

Position Summary

We are seeking a proactive and detail-oriented Site Reliability Engineer (SRE) to monitor and maintain the stability, availability, and performance of enterprise healthcare applications. The ideal candidate will be responsible for continuously monitoring production environments, identifying issues proactively, coordinating with cross-functional teams for timely resolution, and ensuring high system reliability and uptime.

Key Responsibilities

1. Production System Monitoring

• Continuously monitor application performance, databases, servers, integrations, message queues, and APIs.

• Track system health metrics such as uptime, response time, CPU utilization, memory usage, disk space, database locks, backup status, and interface failures.

• Ensure the overall stability and availability of production systems.

2. Alert Management

• Configure and maintain monitoring alerts for critical system events.

• Classify alerts based on severity (Critical, High, Medium, and Low).

• Escalate incidents promptly to the appropriate technical teams following established escalation procedures.

3. Incident Management Coordination

• Act as the first point of technical monitoring during production incidents.

• Coordinate with Application Support, Infrastructure, Database Administration, Development, QA, and Project Management teams to ensure timely issue resolution.

• Maintain incident timelines, support Root Cause Analysis (RCA), and confirm successful issue closure.

4. Monitoring Dashboards Reporting

• Maintain environment-specific monitoring dashboards.

• Prepare and share daily system health reports.

• Generate weekly reports on system availability, uptime, incident trends, and recurring issues.

5. Proactive Issue Detection

• Identify potential system issues before they impact end users.

• Monitor slow-running database queries, failed scheduled jobs, integration failures, and abnormal transaction patterns.

• Recommend permanent fixes for recurring issues by collaborating with development and infrastructure teams.

6. Go-Live Production Support

• Provide dedicated monitoring support during application deployments, production releases, and go-live activities.

• Closely monitor critical business workflows, integrations, and application performance during deployment windows.

• Ensure system stability throughout release activities.

7. Automation Continuous Improvement

• Develop scripts and automation tools for routine health checks, service validation, log analysis, restart verification, and notifications.

• Continuously improve monitoring processes to reduce manual effort and improve operational efficiency.

Required Skills

• Basic knowledge of Linux and Windows Server administration.

• Understanding of SQL Server and/or PostgreSQL monitoring.

• Experience in application log analysis and troubleshooting.

• Knowledge of REST APIs and integration monitoring.

• Basic scripting skills using PowerShell, Python, or Shell scripting.

• Experience with monitoring tools such as Grafana, Prometheus, Zabbix, ELK Stack, Azure Monitor, CloudWatch, or equivalent.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent coordination, communication, and incident escalation skills.

• Ability to work effectively in a production support environment.

Preferred Skills

• Experience supporting enterprise or healthcare applications.

• Understanding of application transaction flows and production support processes.

• Familiarity with ITIL practices, incident management, and change management.

• Exposure to DevOps practices and monitoring automation.

Experience

• 2 5 years of experience in Application Support, Production Support, DevOps, Site Reliability Engineering (SRE), or a similar role.

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