Site Reliability Engineer / SRE

Site Reliability Engineer (Junior-Middle Level)

In this role you will play a key part in ensuring the stability and resilience of our platforms.
We are looking for a team member who thrives dealing with the unknown. You must enjoy continuous learning and researching new solutions for new problems.

Responsibilities

• Collaborate with Product Owner and Tech Lead for planning technical activities.

• Collaborate with Development and Operations teams to improve CI/CD standards.

• Partner with development teams to ensure applications are designed with scale, resilience, and performance in mind.

• Participate in system design consulting, platform management production system through application reviews, testing, capacity planning, and performance tuning.

• Continuously seek out innovative ways to speed up and automate all aspects of testing, building, and releasing software project versions and updates through our infrastructure.

• Perform root cause analysis of production errors and resolve technical issues.

• Support team members throughout the cloud operations team.

• Act as a prime escalation point and Tier 2 cloud infrastructure engineer ticket (Freshdesk, Clickup).

• Propose automation ideas and solutions to reduce workload.

• Control internal portal change.

• Maintenance of SLA uptime.

• Study and take tests to acquire relevant certifications for SRE/DevOps.

• Other ad-hoc tasks as assigned by Manager.

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering or related technical major, or commensurate experience.

• 1-5 years in System Engineer, Systems Development, SRE (Site Reliability Engineering), or Resilience Engineering.

• 1-5 years of server systems debug experience; debugging and root causing complex application platforms.

• Exposure to cloud or virtualization, Docker, Kubernetes (about AWS, Azure, Google Cloud, OpenStack, OpenShift, VMware vSphere) is plus.

• Experience with API, OS, Networking troubleshooting (API Request, CPU/Mem profiling, TCP/IP, DNS, routing, switching, firewalls, LAN/WAN or related).

• Interests in contributing towards increasing durability, security, availability and scalability of systems through exploration, diagnosis and remediation.

• Systematic thinking - ability to diagnose interactions between discrete components of system and drive product improvements.

• Familiarity with Linux (Ubuntu, Debian CentOS, RedHat) and Linux namespaces.

• Scripting in Ansible, Shell, Python3, Terraform, Jenkin to automate and operate system.

• Ability to handle and resolve critical customer issues/escalations, including on-call job rotations.

• Hands-on, self-starter and problem-solving attitude.

• Individual thinker and good team player.

Benefits:

• Yearly performance and salary review
• Bonus based on individual performance and operating results
• Group Health Insurance
• Provident Fund
• Annual Health Check-up
• Free Fitness membership at NT Tower 2nd floor
• Office Snacks
• Annual Holiday Outing
• Vacation Leave
• Birthday Leave
• Training Leave/Course Sponsorships
• Certification Incentive Program