Site Reliability Engineer (SRE)- Python

Experience: 5-6 years

The SRE team member will primarily handle operational tasks and troubleshooting, steering clear of direct software code changes to maintain efficiency and reduce risk.

• Deliver responsive and knowledgeable assistance for routine and novel technical challenges
• Act as a liaison between L1, and Engineering teams, ensuring effective and prompt issue resolution
• Work with the Product and Engineering teams to drive any improvements

Scope of Work

• Provide support for client reported user issues
• Lead Incident responses, perform RCA and provide on-call support
• Automation (AI) and tooling using scripting (JS, Shell, Python etc.)
• Track recurring issue, contribute to Problem Management
• Contribute to bug fixes and enhancements
• Embed Reliability practices & support production releases
• Escalate unresolved technical problems to Engineering team
• Maintain records of support interactions and resolution runbooks
• Educate & train L1 team on common issue and help in Shift-left initiative

Skill set

• Technical proficiency: Strong Proficiency in Python, Strong understanding of Database concepts (Oracle, SQL, Dynamo DB etc.), Cloud Concepts / AWS and Automation AI.
• Good to have Skills: Terraform, MongoDB, Kafka, RESTful API
• Able to leverage AI tools.
• Troubleshooting expertise: Strong analytical and problem-solving skills to diagnose issues with experience in monitoring tools (CloudWatch) as well as the knowledge of logging and observability practices.
• Communication: Excellent written and verbal communication skills to effectively assist users, document support interactions, and collaborate with engineering and product teams.
• Attention to detail: Ability to maintain accurate records of support cases and resolutions, ensuring compliance with internal policies and protocols.
• Collaboration: Experience working cross-functionally with Support, Business Operations and Engineering teams to escalate unresolved issues and drive improvements in SRE support processes.
• Continuous learning: Willingness to stay updated on evolving technologies and security threats to provide expert guidance and support.