Site Reliability Engineer (SRE) [Security Solutions]

Site Reliability Engineer (SRE)

Industry: IT Services and IT Consulting - Security Solutions

Office Location: Pak-kred, Nonthaburi

Working Schedule: 5-day work week

Company Information

We are partnering with a leading global technology and security solutions provider serving governments, financial institutions, and regulated industries worldwide. The company specializes in authentication, traceability, and digital security solutions that support critical services and large-scale operations across multiple countries.

Key Responsibilities

Monitoring, Observability & Service Reliability

• Implement, maintain, and enhance solution monitoring and observability capabilities
• Develop and maintain monitoring, alerting, and automated detection mechanisms for applications and services
• Implement and monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs)
• Analyze monitoring data and recommend service improvements to enhance reliability and availability
• Perform application tracing, log analysis, and observability investigations
• Create and maintain monitoring dashboards and operational visibility tools

Incident Management, Troubleshooting & Production Support

• Respond to production incidents, service disruptions, and outages
• Troubleshoot application, platform, and infrastructure issues across production environments
• Perform root cause analysis (RCA) and post-incident reviews to prevent issue recurrence
• Implement workarounds and preventive measures to improve service stability
• Collaborate with Development, DevOps, Platform, and Operations teams to resolve complex technical issues
• Participate in an on-call and escalation support rotation, including after-hours and scheduled weekend support when required
• Support critical production incidents and ensure timely service restoration

Deployment, Release & Automation

• Deploy application releases to pre-production and production environments
• Support continuous delivery and release management activities
• Validate deployments and assist with production rollout activities
• Automate operational, deployment, monitoring, and configuration tasks
• Improve detection and response processes through automation
• Collaborate with Development and DevOps teams to improve deployment reliability and operational efficiency

Quality Assurance & Continuous Improvement

• Participate in solution testing activities, including FAT and SAT processes
• Support deployment validation, performance testing, and testing automation initiatives
• Contribute to reliability, availability, and operational excellence improvements
• Work closely with Development, DevOps, Platform, and Quality teams throughout the release lifecycle

Documentation & Knowledge Sharing

• Document incidents, resolutions, troubleshooting procedures, operational best practices, and monitoring enhancements
• Maintain knowledge articles, dashboards, workarounds, and troubleshooting guides
• Share technical knowledge and contribute to SRE best practices across the team
• Support mentoring and onboarding of junior team members

Requirements

• 5+ years of experience in IT, including software development, application support, IT Operations, DevOps, SRE, or System Administration
• Proficient in English communication skills
• Strong knowledge of Linux environments and virtual machines
• Hands-on experience with Kubernetes, OpenShift, Docker, or similar container technologies
• Experience troubleshooting applications and complex production environments
• Experience with incident management, root cause analysis (RCA), and production support
• Understanding of application logging, tracing, and debugging techniques
• Hands-on experience with Shell Scripting
• Experience with deployment and CI/CD tools such as Jenkins
• Knowledge of SQL and relational databases
• Experience with at least one programming language such as Python, Java, or C
• Experience with monitoring and observability tools such as Splunk, Nagios, Prometheus, Grafana, ELK, or similar platforms
• Experience with automation tools such as Ansible is an advantage
• Experience with JIRA, ITSM platforms, Confluence, Wiki, or similar documentation tools is preferred
• Strong communication, troubleshooting, and problem-solving skills