Site Reliability Engineering Manager

Dynatrace SME / Team Lead (Direct-Hire | Remote)

*Remote position; candidates must be based in Raleigh, NC; Dallas, TX; or Phoenix, AZ*

Overview:

Optomi, in partnership with a leading financial client, is seeking a Dynatrace Subject Matter Expert (SME) / Team Lead to own and lead the enterprise Dynatrace platform within a large-scale financial services environment. This role will serve as the primary technical expert for Dynatrace SaaS , supporting the continued rollout of the platform across hundreds of applications and an environment of 6,000+ hosts .

The ideal candidate brings deep, hands-on Dynatrace experience within a large enterprise environment, with a strong understanding of platform administration, automation, alerting, tagging, integrations, and observability governance . Experience supporting highly regulated environments, particularly financial services, is highly preferred.

This individual will also lead and mentor a team of six Dynatrace engineers/analysts while partnering with application, infrastructure, DevOps, and SRE teams to establish standards and expand Dynatrace adoption across the organization.

Responsibilities:

Dynatrace Platform Ownership

• Serve as the primary SME and technical owner for the enterprise Dynatrace SaaS platform.
• Design, configure, administer, and optimize Dynatrace across a large-scale enterprise environment.
• Support the rollout and adoption of Dynatrace across hundreds of applications and 6,000+ hosts .
• Establish platform standards, governance, naming conventions, tagging strategies, and operational procedures.
• Optimize Dynatrace configuration and instrumentation across cloud, on-premises, and hybrid environments.
• Leverage Dynatrace capabilities for application, infrastructure, and user experience monitoring.

Automation & Enterprise Operations

• Develop and maintain automation to support monitoring at enterprise scale.
• Create and manage alerting profiles, workflows, dashboards, custom metrics, and events .
• Develop tagging strategies to improve organization, ownership, reporting, and monitoring.
• Integrate Dynatrace with enterprise platforms, including ServiceNow .
• Identify opportunities to improve monitoring efficiency, reduce manual effort, and standardize platform operations.
• Support performance analysis, troubleshooting, root cause investigations, and incident response.

Team Leadership

• Lead, mentor, and develop a team of six Dynatrace engineers/analysts.
• Set priorities, coordinate workloads, and drive delivery of Dynatrace initiatives.
• Establish technical standards and best practices across the team.
• Serve as a technical resource and mentor for engineers working with the Dynatrace platform.
• Partner with leadership and cross-functional teams to align observability initiatives with business priorities.

Observability & Collaboration

• Partner with application development, DevOps, SRE, infrastructure, and cybersecurity teams.
• Drive adoption of full-stack observability across applications and infrastructure.
• Identify monitoring gaps and recommend improvements across critical applications and services.
• Support incident management and post-incident reviews through actionable monitoring data and insights.
• Help establish enterprise-wide observability standards as Dynatrace adoption continues to expand.

Required Qualifications

• 6+ years of hands-on Dynatrace experience in large enterprise environments.
• Strong Dynatrace SaaS experience required.
• Proven experience managing Dynatrace across thousands of hosts and/or large application environments.
• Experience supporting enterprise-wide Dynatrace deployments across numerous applications.
• Strong experience with Dynatrace administration, configuration, optimization, and governance .
• Hands-on experience with Alerting profile, Tagging strategies, Dashboards and monitoring configuration, Dynatrace workflows, OneAgent, Application and infrastructure monitoring, Distributed tracing, and Real User Monitoring (RUM).
• Strong automation and operational management experience.
• Experience integrating Dynatrace with ServiceNow or similar enterprise platforms.
• Experience leading, mentoring, or supervising technical teams.
• Strong communication and stakeholder management skills.
• Experience working within large, complex, or highly regulated environments .

Preferred Qualifications

• Financial services experience.
• Experience with AppDynamics or migrating from AppDynamics to Dynatrace.
• Experience supporting containerized environments, including Kubernetes or OpenShift.
• Experience with cloud environments such as AWS, Azure, or GCP.
• Dynatrace certification.
• Experience with scripting or automation using Python, PowerShell, or Bash.
• Experience developing enterprise observability standards and governance.