Site Reliability Software Engineer

Who you are

• We are looking for engineers who are thoughtful and intentional about how AI changes software development and operations
• You should be comfortable using AI throughout the engineering lifecycle, including understanding unfamiliar systems, investigating production behavior, planning implementation, accelerating development, validating changes, and automating repetitive work
• 3+ years of professional experience in software engineering, site reliability engineering, or a related engineering discipline
• Strong software development skills in one or more general purpose programming languages such as Python, Go, JavaScript, or TypeScript
• Experience designing, building, testing, and operating production software, internal tooling, or infrastructure
• Experience with cloud infrastructure, distributed systems, observability, monitoring, or production operations
• Experience participating in on call or incident response for production systems
• Demonstrated ability to independently deliver well scoped engineering projects, navigate technical ambiguity, and collaborate effectively across engineering teams
• Demonstrated experience using AI assisted development tools across multiple stages of the software engineering lifecycle, with an interest in continually evolving how you use these tools as their capabilities advance
• Experience with Kubernetes, AWS, infrastructure as code, and cloud native production environments
• Experience building internal reliability, observability, incident management, or operational automation tools
• Experience with observability platforms such as Datadog, Sumo Logic, CloudWatch, or similar technologies
• Experience with reliability practices such as service level objectives, capacity planning, resiliency testing, disaster recovery, or operational readiness
• Experience operating distributed applications with complex dependencies and high availability requirements
• Experience building AI enabled operational workflows, tools, or automation that extend beyond individual code generation

What the job involves

• As a Software Engineer on the Site Reliability Engineering team, you will build and operate systems that improve the reliability, resiliency, and observability of Upstart’s production environment
• You will work across observability platforms, reliability tooling, incident response systems, operational automation, and resiliency capabilities
• You will independently deliver well scoped engineering projects, contribute to technical design, and use production data and operational experience to improve systems used across engineering
• We expect engineers to continually develop more effective ways of working with increasingly capable AI tools and to apply sound engineering judgment to where they provide the most leverage
• Build and improve the tooling, services, and automation that help engineers understand and improve the reliability of production systems
• Develop shared observability capabilities that make metrics, logs, traces, service health, and customer impact easier to understand and act on
• Improve incident response and operational readiness through better tooling, automation, standards, and actionable production signals
• Build resiliency capabilities that help teams identify failure modes, reduce operational risk, and recover effectively from infrastructure or application failures
• Identify recurring operational toil and reliability problems and replace manual processes with durable software and automation
• Use AI as an integrated part of software development and operational problem solving, while identifying opportunities for AI enabled capabilities that improve incident investigation, observability, reliability, and engineering efficiency

Benefits

• Comprehensive health plans
• 401k Plan
• Annual wellness reimbursement
• Disability insurance
• Generous vacation policy
• Flexible time off
• Parental leave
• Family forming benefits through Carrot
• Technology equipment budget
• Personal development budget
• Various clubs and extracurricular activities
• Catered lunches
• Fully stocked micro-kitchen