Site Service Engineer (ASRS)

Site Service Engineer

Job Overview

Hiring for Penang.
We are seeking an experienced ASRS Stacker Crane Maintenance Technician to join our After-Sales Service team. In this role, you will be responsible for the installation, commissioning, preventive maintenance, troubleshooting, and repair of ASRS (Automated Storage and Retrieval System) stacker cranes. You will also provide customer training and technical support to ensure the safe, reliable, and efficient operation of our systems.

The position requires frequent domestic travel to customer sites to deliver timely and professional after-sales service, resolve technical issues, and maintain high customer satisfaction.

Travel Requirement

This role requires frequent on-site support at customer facilities across Malaysia, with occasional overseas travel for project installation, commissioning, and technical support.

Why Join Us?

• Gain hands-on experience with advanced ASRS and heavy industrial automation systems.
• Receive mileage, travel, accommodation, and meal allowances for work-related assignments.
• Work with local and international clients across a wide range of industries.
• Build expertise in advanced automation, material handling, and industrial technologies.
• Enjoy clear career progression opportunities from Service Technician to Service Engineer and beyond.
• Be part of a supportive team that values technical excellence and continuous learning.

Qualifications & Requirements

Essential Requirements

• Diploma, Vocational Certificate, or higher in Mechanical Engineering, Mechatronics, Automation, Electrical Engineering, or a related field.
• Minimum 3 years of experience in the installation, commissioning, troubleshooting, or maintenance of ASRS stacker cranes or similar automated material handling equipment (e.g., shuttle systems, conveyors, sortation systems, elevators, or automated warehouses).
• Strong knowledge of mechanical, electrical, and control systems used in industrial automation.
• Ability to read and interpret mechanical drawings, electrical schematics, and wiring diagrams.
• Experience using diagnostic tools and instruments such as multimeters and measuring equipment.
• Strong troubleshooting and fault diagnosis skills for mechanical, electrical, and automation systems.
• Basic understanding of PLC-controlled equipment (Siemens PLC knowledge is an advantage).
• Familiarity with servo drives, VFDs, sensors, encoders, and industrial communication systems is preferred.

Preferred Qualifications

• Experience maintaining ASRS stacker cranes from internationally recognized brands is an advantage.
• Possession of relevant certifications such as an Electrical Competency Certificate, Working at Heights, or other technical certifications.
• Experience providing customer training and technical support.
• Basic PLC programming and troubleshooting skills will be an added advantage.

Personal Attributes

• Strong analytical and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently as well as in a team environment.
• Willing to travel frequently within Malaysia and occasionally overseas.
• Able to respond to emergency service calls when required.
• Committed to maintaining high standards of workplace safety.

Additional Requirements

• Possess a valid driver's license and own reliable transportation.
• Willing to travel to customer sites. Mileage and business travel expenses will be reimbursed in accordance with company policy.