Site Support Engineer

Site Support Engineer | Riyadh, Saudi Arabia 🇸🇦

Throne Solutions is looking for an experienced Site Support Engineer for a freelance onsite assignment supporting a Microsoft MLS/MTC project in Riyadh.

Location

Riyadh, Saudi Arabia

Key Responsibilities

* Provide onsite smart hands support for customer-facing Experience Centers, including core network and compute infrastructure.

* Perform rack & stack, logical provisioning, and hardware decommissioning.

* Support incident and problem management for core compute infrastructure.

* Handle network configuration, maintenance, and troubleshooting.

* Support deployment and maintenance of onsite customer experiences and demos.

* Conduct daily checks and walkthroughs of demo environments.

* Support presenters, account managers, customers, and Experience Center staff.

* Maintain inventory of experience/demo assets.

* Create and manage Azure environments for Hybrid Cloud engagements.

* Provide technical support during customer visits, events, and engagements.

* Manage hardware warranties, RMA processes, repairs, and equipment lifecycle.

* Coordinate with OEM partners, IT teams, AV suppliers, and integrators.

* Support AV/meeting room infrastructure, including break-fix and preventative maintenance (good to have).

Requirements

* Bachelor’s degree in Computer Science, Information Systems, or a related field.

* Minimum 5 years of IT industry experience.

* Strong experience in IT infrastructure, compute, and networking.

* Experience with service management, including incident/request management, change management, and digital asset lifecycle governance.

* Strong verbal and written communication skills.

Engagement

Freelance | Onsite