Site Support (Junior or Fresh Graduate)

We are looking for a proactive and hands-on Site Support to ensure our payment solutions run smoothly and provide excellent support to our merchants.

What You'll Do

• Visit merchant outlets to install, maintain, and support Bayarlah payment solutions.
• Troubleshoot and resolve product or system issues at merchant locations.
• Perform product setup, configuration, testing, and updates.
• Work closely with the Product, Technical, Operations, and Customer Support teams to resolve issues quickly.
• Assist merchants with product usage and provide basic training when needed.
• Monitor product performance and report recurring issues for improvement.
• Record maintenance activities and submit service reports after each visit.
• Support new product rollouts and merchant onboarding.
• Ensure all maintenance work is completed according to company standards.

What We're Looking For

• Diploma or Bachelor's Degree in any related field.

• Fresh graduates are encouraged to apply. Experience in fintech, payments, POS systems, or technical support is an added advantage.

• Good communication and problem-solving skills.

• Willing to travel and visit merchant locations.

• Able to work independently and manage daily tasks effectively.

• Possess a valid driving licence and own transport (preferred).