Skill Development Operations Manager

Job highlights

• Experience in managing government/CSR-funded skill development projects like PMKVY, DDU-GKY, NSDC with strong field operations and compliance skills
• Manage and supervise field operations, monitor training centres, ensure project targets and compliance, coordinate stakeholders, analyze MIS data, and lead field teams

1. Skill Development Field Operations Management

• Manage and supervise day-to-day field operations of Skill Development projects across multiple locations.
• Conduct regular visits to training centres to monitor project implementation and operational performance.
• Ensure training centres operate according to project guidelines, targets, timelines, and operational requirements.
• Monitor infrastructure, equipment, classrooms, attendance, trainers, student records, documentation, and centre activities.
• Identify field-level operational issues and ensure timely corrective action.
• Coordinate with Centre Managers and field teams for smooth project implementation.
• Monitor centre-wise performance and ensure achievement of assigned targets.
• Travel extensively to project locations for centre visits, inspections, operational reviews, meetings, and monitoring activities.

2. Skill Development Project Operations

• Manage operational activities related to PMKVY, DDU-GKY, NSDC, RPL, NULM, State Skill Development Missions, and other Government/CSR-funded Skill Development projects.
• Monitor the complete operational cycle from mobilization and enrolment to training, assessment, certification, and placement.
• Ensure project activities are completed within prescribed timelines.
• Track project targets, milestones, deliverables, and centre-wise performance.
• Coordinate with Training Partners and project teams to resolve operational challenges.
• Support the Project Head in implementing project strategies and achieving project objectives.

3. Student & Training Operations

• Monitor student mobilization, enrolment, attendance, training, assessment, certification, and placement activities.
• Track batch formation, training schedules, attendance, and training completion.
• Coordinate with Mobilization Teams to achieve enrolment and mobilization targets.
• Monitor student attendance and identify issues affecting training completion.
• Coordinate with assessment agencies and relevant stakeholders for assessments and certifications.
• Monitor placement activities and ensure placement-related targets are followed.
• Develop and implement corrective strategies wherever student or project performance is below target.

4. Team Management

• Manage and supervise Centre Managers, Trainers, Mobilization Executives, Placement Executives, and Field Operations Teams.
• Allocate responsibilities and monitor daily, weekly, and monthly performance.
• Set operational targets and regularly review target achievement.
• Conduct regular field and team review meetings.
• Guide and train field teams regarding project processes, operational requirements, and reporting procedures.
• Identify underperformance and take appropriate corrective measures.
• Escalate major operational issues to the Project Head / Management.

5. Quality & Compliance

• Ensure training centres follow applicable Government, NSDC, SSC, PMKVY, DDU-GKY, RPL, State Mission, CSR, and project-specific guidelines.
• Coordinate with Quality/Inspection Teams during centre inspections, audits, and assessments.
• Identify compliance gaps and ensure corrective actions are implemented.
• Monitor the quality of training delivery and centre operations.
• Ensure proper maintenance of student records, attendance, training records, and project documentation.
• Ensure centres remain prepared for inspections, audits, assessments, and other project reviews.

6. Advanced MIS, Data Analysis & Reporting

• Collect, verify, analyse, and consolidate field-level data from multiple training centres.
• Prepare and maintain daily, weekly, monthly, and project-wise MIS reports.
• Track centre-wise and project-wise mobilization, enrolment, attendance, training, assessment, certification, placement, and target achievement.
• Prepare management dashboards and performance reports for project review meetings.
• Analyse operational data to identify performance gaps, trends, delays, and areas requiring corrective action.
• Prepare field visit reports, centre performance reports, attendance reports, mobilization reports, placement reports, project progress reports, and management MIS.
• Present project performance and operational data to the Project Head and Management.

7. Stakeholder Coordination

• Coordinate with Government Departments, NSDC, Sector Skill Councils, Training Partners, Centre Managers, Trainers, Assessment Agencies, Placement Partners, and other stakeholders.
• Attend project meetings, field reviews, and stakeholder meetings as required.
• Maintain professional communication and coordination with project stakeholders.
• Resolve field-level operational and coordination issues.
• Support senior management in project reviews and stakeholder presentations.