SL-NOC Network Engineer (4–6 Years Experience)

Job Summary:

We are seeking a proactive and detail-oriented NOC Network Engineer with 4 to 6 years of experience in network monitoring and support. The ideal candidate should have strong hands-on experience with Cisco configurations, a solid understanding of IP networking fundamentals, and practical experience with FortiGate firewall configuration. This role is responsible for 24/7 network monitoring, incident management, and ensuring high availability of network services.

Key Responsibilities:

• Monitor network infrastructure (LAN/WAN, routers, switches, firewalls) using NOC tools and dashboards
• Perform troubleshooting and incident resolution for network-related issues
• Configure and support Cisco routers and switches (basic to intermediate level)
• Manage and troubleshoot FortiGate firewalls, including policy configuration, NAT, and VPNs
• Support wireless network monitoring and basic configuration (APs, SSIDs, user connectivity issues)
• Handle ticketing systems, track incidents, and ensure timely resolution as per SLAs
• Maintain network documentation, incident reports, and shift handover notes
• Participate in change management activities and scheduled maintenance tasks

Required Skills:

• Strong knowledge of Cisco routing and switching (configuration and troubleshooting)
• Solid understanding of IP networking (TCP/IP, subnetting, VLANs, DNS, DHCP)
• Hands-on experience with FortiGate firewall configuration (policies, NAT, VPN – IPsec/SSL)
• Experience in network monitoring tools (e.g., SolarWinds, PRTG, Nagios, etc.)
• Working knowledge of routing protocols
• Understanding of wireless networking concepts and troubleshooting

Preferred Qualifications:

• Certifications such as CCNA / CCNP and Fortinet NSE (preferred)
• Experience working in a 24/7 NOC environment

Soft Skills:

• Strong analytical and troubleshooting skills
• Good communication and documentation abilities
• Willingness to learn and adapt to new technologies
• Ability to work in rotational shifts (24/7 support environment)